At a Glance
- Tasks: Lead the guest experience onboard cruise ships and ensure exceptional service delivery.
- Company: Join a well-established cruise line with a friendly team atmosphere.
- Benefits: Enjoy competitive salary, hybrid working, and access to exclusive discounts.
- Other info: Flexible schedule with opportunities for career growth and development.
- Why this job: Make waves in hospitality while travelling to exciting destinations.
- Qualifications: 3+ years in management, preferably in hospitality or cruise settings.
The predicted salary is between 40000 - 50000 £ per year.
Do you have previous cruise ship experience and are looking for your next career move? Firmin Recruit are delighted to be working with our established Cruise Line client who are recruiting for an experienced Onboard Hospitality & Revenue Manager to join their friendly and established team.
Hours: 9 am – 5.30 pm Monday – Friday; Some Hybrid working – based at Purfleet 2 days per week, 20 days + Bank Holiday rising to 25 days. Access to Sage Benefits including retail, gym, cinema discounts as well as GP and personal counselling and advice. Ex UK Cruise after 6 months to enjoy.
The Role: The Onboard Hospitality & Revenue Manager is responsible for delivering the full guest experience onboard the assigned cruise ship/s. The role leads the preparation, execution, and delivery of the onboard product, ensuring a consistently exceptional cruise experience. You are also responsible, alongside the Head of Hotel Operations and Head of Guests, to maintain all service and operational standards, achieving KPI's, CSQs, and revenue targets.
Key Responsibilities:
- Work closely with colleagues to maintain onboard standards, ensure adherence to agreed procedures, and identify priorities for ship improvements.
- Work with the Head of Guest Experience, Group Head of Hotel Operations & Procurement to develop and implement the Guest experience brand strategy, ensuring it is deliverable onboard.
- Take full ownership of the end-to-end guest experience.
- Work with other Onboard Hospitality Revenue Managers to support product and service improvements.
- Serve as the primary point of contact for Hotel Directors and compliance.
- Conduct regular ship visits to audit standards and support onboard teams.
- Review the daily log to ensure smooth cruise operations and provide recommendations to the Guest Experience Manager.
- Other duties as requested to ensure this role is handled successfully.
Suitable Candidate:
- Minimum 3 years of management experience at a full-service hotel, resort, or cruise ship in a senior position.
- Cruise Ship experience preferred but not essential.
- Strong organisational skills and excellent verbal and written communication skills in English.
- Available to travel and work a flexible schedule with 5 days work over 7 including weekend work.
- Proficient in Microsoft Office/Resco or similar onboard PMS systems.
- Ability to critically assess performance.
- Ability to identify, manage, and solve problems.
- Consistent, accountable, confident, and committed.
- Strong communication skills.
- Passport, a valid driving license, and access to your own vehicle as you will need to travel to 7 UK ports.
If you have the necessary experience and would like more information about this role, please send your CV. Firmin Recruit is an agency working on behalf of our client.
Cruise Ship Onboard Hospitality & Revenue Manager employer: Artemis Clarke Ltd
Join a leading cruise line as an Onboard Hospitality & Revenue Manager, where you will be part of a friendly and established team dedicated to delivering exceptional guest experiences. With a supportive work culture that promotes employee growth through training and development opportunities, you will enjoy a competitive benefits package including generous holiday allowances, hybrid working options, and access to exclusive discounts. Located in Purfleet, this role offers the unique chance to travel to various UK ports, enhancing your career in the vibrant cruise industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cruise Ship Onboard Hospitality & Revenue Manager
✨Network Like a Pro
Get out there and connect with people in the cruise industry! Attend events, join online forums, and don’t be shy about reaching out to former colleagues. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in hospitality and revenue management. We want to hear about your successes and how you’ve improved guest experiences in the past. Be ready to share specific examples!
✨Research the Company
Before any interview, do your homework on the cruise line you’re applying to. Understand their brand, values, and what makes them unique. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Apply Through Our Website
Don’t forget to apply through our website for the best chance at landing that role! We make it easy for you to showcase your skills and experience directly to employers looking for someone just like you. Let’s get you on board!
We think you need these skills to ace Cruise Ship Onboard Hospitality & Revenue Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant cruise ship experience and management skills. We want to see how your background aligns with the role of Onboard Hospitality & Revenue Manager, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a personal touch, so let us know what excites you about working with our cruise line client.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality come through – we’re looking for someone who can connect with guests and colleagues alike!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Cruise Experience
Make sure to highlight any previous cruise ship experience you have. Be ready to discuss specific roles and responsibilities you've had onboard, as well as how they relate to the position of Onboard Hospitality & Revenue Manager.
✨Understand the Guest Experience
Familiarise yourself with what makes a great guest experience on a cruise. Think about how you can contribute to enhancing this experience and be prepared to share your ideas during the interview.
✨Showcase Your Management Skills
Since the role requires strong management experience, come prepared with examples of how you've successfully led teams in the past. Discuss your approach to maintaining service standards and achieving KPIs.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare to discuss specific challenges you've faced in previous roles and how you resolved them, especially in a hospitality context.
