At a Glance
- Tasks: Deliver excellent customer service by managing orders and resolving enquiries.
- Company: Join a dynamic team in Colchester focused on customer satisfaction.
- Benefits: Starting salary of £27,000, 23 days leave, free lunch, and employee awards.
- Other info: Fast-paced environment with opportunities for growth and a share scheme bonus.
- Why this job: Be the voice of the company and make a real difference for customers.
- Qualifications: Strong communication skills and experience with data handling required.
The predicted salary is between 27000 - 27000 £ per year.
Location: Colchester, Essex
Job Salary: Starting from £27,000 Per Annum (depending on relevant Customer Service experience).
Job Type: Permanent
Hours: Monday - Friday, 7.30am - 4.30pm Per Week.
Please note there is no Remote or Hybrid Working for this role.
Role
Responsible for delivering an excellent customer experience by managing customer samples, orders, and dispatches through third-party logistics (3PL) providers. The role involves handling enquiries, resolving issues, and providing accurate information regarding products, availability, and delivery timelines. The successful candidate will be highly organised, detail oriented, and capable of managing multiple priorities. You will play a key role in ensuring smooth end to end order processing, maintaining customer satisfaction, and supporting operational efficiency. Knowledge of logistics and supply chain processes including international shipping would be an advantage.
Candidate Requirements
- IT & Data Handling Skills
- Excel, for reporting and data analysis.
- Confident use of business systems and tools including MS Word, Excel and PowerPoint.
- Working knowledge of SAP a distinct advantage.
- Accurate data entry and record keeping.
- Clear and professional verbal and written communication.
- Strong active listening skills.
- Ability to identify issues quickly and resolve effectively.
- Confidence in handling complaints and complex situations.
- High level of accuracy in order processing and data management.
- Ability to identify discrepancies and prevent errors.
- Strong prioritisation and multitasking skills.
- Ability to meet deadlines and service level targets.
- Comfortable working in a fast paced, changing environment.
- Resilient and calm under pressure, professional handling of complaints.
- Ability to de-escalate and negotiate solutions.
Benefits
- 23 days leave plus 8 Bank Holidays.
- Pay rises with service to 26 days and paid birthdays.
- Free lunch each day.
- Employee awards.
- 6 month probationary period then eligible for the Share scheme bonus.
Customer Service Representative in Colchester employer: Artemis Clarke Ltd
Join a dynamic team in Colchester as a Customer Service Representative, where your contributions directly enhance customer satisfaction and operational efficiency. Enjoy a supportive work culture that prioritises employee growth with opportunities for pay rises and a share scheme bonus after your probation period. With benefits like free lunches and generous leave, this role offers a rewarding environment for those looking to thrive in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Colchester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills! During interviews, make sure to listen carefully to the questions asked and respond thoughtfully. This shows that you can handle customer enquiries effectively, just like the role requires.
✨Tip Number 3
Be ready to share examples from your past experiences! Think of situations where you've resolved issues or handled complaints successfully. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Representative in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences have prepared you for this position with us.
Show Off Your Skills:Don’t forget to mention your IT and data handling skills, especially if you’ve got experience with Excel or SAP. We love candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples where you resolved complaints or improved customer satisfaction.
✨Familiarise Yourself with Logistics
Since knowledge of logistics and supply chain processes is a plus, do some research on these topics. Understand basic terms and processes related to order management and international shipping, so you can speak confidently about them during the interview.
✨Show Off Your IT Skills
Make sure you're comfortable with Excel and any other business systems mentioned in the job description. Prepare to discuss how you've used these tools in past roles, especially for data analysis and reporting. If you have experience with SAP, highlight that too!
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but also responding thoughtfully. Show that you can identify issues quickly and articulate how you'd resolve them, which is crucial for a Customer Service Representative.
