At a Glance
- Tasks: Deliver excellent customer service by managing orders and resolving enquiries.
- Company: Dynamic company in Colchester focused on customer satisfaction.
- Benefits: Starting salary of £27,000, 23 days leave, free lunch, and employee awards.
- Other info: Opportunities for career growth and share scheme bonus after probation.
- Why this job: Join a fast-paced environment and make a real difference in customer experience.
- Qualifications: Strong communication skills and experience with data handling required.
The predicted salary is between 27000 - 27000 £ per year.
Location: Colchester, Essex
Job Salary: Starting from £27,000 Per Annum (depending on relevant Customer Service experience).
Job Type: Permanent
Hours: Monday - Friday, 7.30am - 4.30pm Per Week.
Please note there is no Remote or Hybrid Working for this role.
Role
Responsible for delivering an excellent customer experience by managing customer samples, orders, and dispatches through third-party logistics (3PL) providers. The role involves handling enquiries, resolving issues, and providing accurate information regarding products, availability, and delivery timelines. The successful candidate will be highly organised, detail oriented, and capable of managing multiple priorities. You will play a key role in ensuring smooth end to end order processing, maintaining customer satisfaction, and supporting operational efficiency. Knowledge of logistics and supply chain processes including international shipping would be an advantage.
Candidate Requirements
- IT & Data Handling Skills
- Excel, for reporting and data analysis.
- Confident use of business systems and tools including MS Word, Excel and PowerPoint.
- Working knowledge of SAP a distinct advantage.
- Accurate data entry and record keeping.
- Clear and professional verbal and written communication.
- Strong active listening skills.
- Ability to identify issues quickly and resolve effectively.
- Confidence in handling complaints and complex situations.
- High level of accuracy in order processing and data management.
- Ability to identify discrepancies and prevent errors.
- Strong prioritisation and multitasking skills.
- Ability to meet deadlines and service level targets.
- Comfortable working in a fast paced, changing environment.
- Resilient and calm under pressure, professional handling of complaints.
- Ability to de-escalate and negotiate solutions.
Benefits
- 23 days leave plus 8 Bank Holidays.
- Pay rises with service to 26 days and paid birthdays.
- Free lunch each day.
- Employee awards.
- 6 month probationary period then eligible for the Share scheme bonus.
Customer Service & Order Fulfillment Specialist in Colchester employer: Artemis Clarke Ltd
Join a dynamic team in Colchester as a Customer Service & Order Fulfillment Specialist, where your contributions directly enhance customer satisfaction and operational efficiency. We pride ourselves on fostering a supportive work culture that values employee growth, offering 23 days of leave plus bank holidays, opportunities for pay rises, and a unique share scheme bonus after your probation period. With free lunches and employee awards, we ensure that our team feels appreciated and motivated in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Order Fulfillment Specialist in Colchester
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During interviews, make sure to listen carefully to the questions and respond thoughtfully. This shows you’re engaged and can handle customer interactions effectively.
✨Tip Number 3
Prepare examples from your past experiences that highlight your problem-solving skills and ability to manage multiple priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and reiterate your enthusiasm for the role. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Customer Service & Order Fulfillment Specialist in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service & Order Fulfillment Specialist role. Share specific examples of how you've handled customer enquiries or resolved issues in the past.
Show Off Your Tech Skills:Since we value IT and data handling skills, make sure to mention your proficiency with tools like Excel and any experience with SAP. We love candidates who are comfortable with technology and can use it to enhance customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you handle enquiries, resolve issues, and ensure customer satisfaction. Think of specific examples from your past experiences that showcase your skills in these areas.
✨Show Off Your Organisational Skills
Since the role requires managing multiple priorities, prepare to demonstrate your organisational abilities. Bring examples of how you've successfully juggled tasks in a fast-paced environment, and be ready to explain your methods for staying organised.
✨Familiarise Yourself with Logistics and Supply Chain
If you have any knowledge of logistics or supply chain processes, make sure to highlight it. Even if you don’t have direct experience, showing an understanding of how order fulfilment works can set you apart. Research common terms and practices in the industry.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you’re engaged and can help you clarify any points. It’s also a great way to demonstrate your communication skills, which are crucial for this role.
