At a Glance
- Tasks: Welcome customers, share chocolate delights, and create memorable experiences.
- Company: Join Hotel Chocolat, the UK's favourite premium chocolate brand.
- Benefits: Earn £13.05 per hour, enjoy 50% staff discount, and career growth opportunities.
- Other info: Flexible hours including days, evenings, and weekends.
- Why this job: Be part of a passionate team and indulge in the world of chocolate.
- Qualifications: No retail experience needed, just enthusiasm and a love for chocolate.
The predicted salary is between 27100 - 27100 £ per year.
Location: Bluewater
Job Type: Part Time / Permanent
Salary: Competitive
About
Are you ready to join Hotel Chocolat’s exciting and ongoing journey as the UK’s favourite premium chocolate brand? To join us as a Sales Advisor, you do not need retail experience to work here, just a commitment to being a true brand ambassador who is passionate, enthusiastic and customer focused. You will love sharing our products with our customers with a warm and personal touch, ensuring that an amazing customer experience is delivered through excellent product and brand knowledge.
What You will be doing
- Warmly welcome every customer and immerse them in the world of Hotel Chocolat.
- Discover your customers' needs and reason for their visit through friendly conversation.
- Delight your customers through product demonstrations and tasting sessions, ensuring to check for allergens throughout your time with them.
- Close the sale and confidently recommend additional products such as gift bags.
- Genuinely thank your customer for shopping with us, ensuring they leave happy.
- Process transactions, refunds and exchanges at the till.
- Respond to customer feedback.
- Work with your team to support with deliveries and stock management, keeping the delivery area clear and tidy in line with our health and safety guidelines.
- Maintain the appearance of the store and café areas to a high standard.
- If your store has a café area, prepare hot and cold drinks, ice-creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
- Focus on upselling to your customers in the café area.
- Support the success of your store and team.
About The Applicant
In return for going the extra mile every day, we will offer you:
- £13.05 per hour.
- Incentives based on performance.
- 50% unlimited staff discount to treat yourself and your friends and family.
- 70% discount off a stay in our Hotel in St Lucia.
- A chance to develop yourself personally, working in an exciting, innovative and expanding company with real career progression.
About Us
We are not just a chocolate company; we are a family of chocolate lovers. From luxury gifts to our iconic Velvetiser and beyond, we have built a brand that is all about crafting moments of indulgence. Our journey began as a humble mint company, but we soon found our passion for cacao and never looked back. Today, we are proud to operate over 150 stores across the UK and continue to grow across categories, channels, and territories. Patience, passion, and purpose drive everything we do, just like the perfect cacao pod, our success does not happen overnight. It is the result of hard work, innovation, and the shared dedication of our customers, colleagues, farmers, and suppliers.
Further Information
Hours will include days, evenings and weekends and hours will be discussed at interview.
Chocolate Brand Ambassador - Part Time Sales Pro employer: Artemis Clarke Ltd
Hotel Chocolat is an exceptional employer that values its employees as part of a passionate family dedicated to crafting moments of indulgence. With competitive pay, generous staff discounts, and opportunities for personal development within a growing company, you will thrive in a supportive work culture that prioritises customer experience and teamwork. Join us at our Bluewater location, where your enthusiasm for chocolate can shine while you enjoy a fulfilling role with real career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Chocolate Brand Ambassador - Part Time Sales Pro
✨Tip Number 1
Get to know the brand inside out! Dive into Hotel Chocolat's history, products, and values. When you show genuine passion for their chocolate, it’ll shine through in your conversations with customers and during interviews.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable with welcoming customers and engaging them in friendly chats. The more natural you feel, the better you'll connect with customers when it counts.
✨Tip Number 3
Show off your enthusiasm! During interviews, share your love for chocolate and how you’d create memorable experiences for customers. Remember, they’re looking for someone who can embody the brand’s spirit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Hotel Chocolat.
We think you need these skills to ace Chocolate Brand Ambassador - Part Time Sales Pro
Some tips for your application 🫡
Show Your Passion for Chocolate:When you're writing your application, let your love for chocolate shine through! We want to see that you're genuinely excited about being a part of the Hotel Chocolat family and sharing that enthusiasm with our customers.
Highlight Your Customer Service Skills:Even if you don't have retail experience, focus on any customer service skills you've got. We value a warm and personal touch, so share examples of how you've made someone's day better in previous roles or experiences.
Be Yourself:We’re looking for authentic brand ambassadors, so don’t be afraid to let your personality come through in your application. Write in a way that reflects who you are, and show us why you'd be a great fit for our team!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on this exciting journey with Hotel Chocolat. We can’t wait to hear from you!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Chocolate
Before the interview, dive into Hotel Chocolat's product range. Familiarise yourself with their bestsellers and unique offerings. This will not only show your enthusiasm but also help you engage in meaningful conversations about the products during the interview.
✨Show Your Passion for Customer Service
Prepare examples from your past experiences where you went above and beyond for a customer. Even if you don't have retail experience, think of times when you provided excellent service in other roles. This will demonstrate your commitment to delivering an amazing customer experience.
✨Practice Your Sales Techniques
Since the role involves upselling and closing sales, practice how you would recommend additional products. Role-play with a friend or family member to get comfortable with suggesting gift bags or other items. This will help you feel more confident during the interview.
✨Embrace the Brand's Values
Understand and embody the values of Hotel Chocolat. They are looking for someone who is passionate, enthusiastic, and customer-focused. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of crafting moments of indulgence.
