At a Glance
- Tasks: Deliver exceptional customer service and keep the shop looking immaculate.
- Company: Join a family-owned, B Corp-certified business that values community and sustainability.
- Benefits: Enjoy paid breaks, birthday leave, staff discounts, and team events.
- Other info: Great opportunities for personal growth in a supportive environment.
- Why this job: Be part of a warm team that makes customers feel at home.
- Qualifications: No experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 13 - 13 £ per hour.
Location: Tunbridge Wells
Hours: Casual
Pay rate: £13.45 Per Hour
Join Our Retail Team! There is more to COOK than food. Our shops play active roles in the communities they serve and that is thanks to the warmth, knowledge and care of our Retail Team. We are looking for remarkable people to join us who can host customers in the shop just like they would at home.
The Role
- Offer remarkable service, the customer is always more important than anything else you are doing.
- Use your knowledge to help customers plan menus or advise on catering for occasions.
- Talk to customers about upcoming offers, products and promotions.
- Ensure the shop always looks immaculate, clean and spotless, stock is replenished and rotated, and the freezers are full.
- Operate the till efficiently and accurately.
- Understand the shop paperwork, necessary legal checks and their purpose.
- Open up the shop, close the shop and cash up.
- Check in deliveries and place orders, assist with stock taking as required.
- Look smart with apron and name badge on at all times.
Good to Have
- If you are a foodie then great, but we will train you to know our products, including how and where they are made, and to understand what dishes suit which occasions.
- Experience not necessary but previous experience of working in Retail or in a customer facing role would be the icing on the cake.
- If you tick most of these boxes but not all, do not stress. We are all about potential.
Excellent Benefits including
- Paid breaks.
- Paid leave on your birthday, moving house, becoming a grandparent or your child starts school for the first time.
- Staff profit share.
- Wellbeing program.
- 30% staff discount.
- Access to Cookie Jar Smart Spending discounts and free food perks.
- Team meals, events & away days.
- Be part of a B-Corp-certified business that values sustainability, people, and the community.
- And many more.
What Cook is About
We are a proudly independent, family-owned B Corp, which basically means we care a lot about our food, our people, and about doing the right thing, even when it is not the easy thing. Our vision for COOK has always been that we are a place where EVERYONE is welcome. We want everyone to feel like they belong at COOK. We all have different roles, different abilities and different personalities. By collaborating we can do remarkable things. Whatever your story, if you would like to grow with COOK please apply.
Casual Retail Team Member employer: Artemis Clarke Ltd
At COOK, we pride ourselves on being more than just a food retailer; we are a community hub in Tunbridge Wells where our Retail Team members are celebrated for their warmth and dedication to customer service. With excellent benefits such as paid breaks, birthday leave, and a generous staff discount, alongside a commitment to employee growth and wellbeing, we foster a supportive and inclusive work culture that empowers you to thrive. Join us in making a meaningful impact while enjoying the perks of being part of a B-Corp-certified business that values sustainability and community.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Retail Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on COOK. Understand their values and what makes them tick. This way, you can show how you fit into their culture and why you're the perfect match for their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about offering remarkable service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! When you come in for your interview, make sure you look smart and presentable. It shows that you take the opportunity seriously and are ready to represent COOK's values right from the start.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It not only shows your enthusiasm but also gives you a chance to explore more about the role and our community-focused mission.
We think you need these skills to ace Casual Retail Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about yourself and why you’re excited about joining our team.
Tailor Your Application:Make sure to tailor your application to the role of Casual Retail Team Member. Highlight any customer service experience or skills that relate to hosting customers and providing remarkable service, just like we do at COOK.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure your key skills and experiences are easy to spot. A well-structured application can really make you stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Artemis Clarke Ltd
✨Know Your Stuff
Familiarise yourself with COOK's products and values. Understand the menu, the ingredients, and how they fit into different occasions. This will help you engage with customers and show that you care about what you're selling.
✨Customer Service is Key
Prepare to demonstrate your customer service skills. Think of examples from past experiences where you went above and beyond for a customer. Remember, at COOK, the customer always comes first, so be ready to showcase your warmth and approachability.
✨Dress to Impress
Make sure you look smart and presentable for the interview. Wear something that reflects the brand's image, as you'll want to show that you can represent COOK well. Don’t forget to wear a smile; it goes a long way!
✨Ask Questions
Prepare some thoughtful questions to ask during the interview. This shows your interest in the role and the company. You might ask about team dynamics, training opportunities, or how COOK engages with the community. It’s a great way to demonstrate your enthusiasm!
