At a Glance
- Tasks: Provide top-notch customer service and manage daily operations in a fast-paced environment.
- Company: Join GR Employment Ltd, a supportive team in the heart of Basildon.
- Benefits: Earn £13.55 per hour plus shift premiums, enjoy weekly pay and holiday entitlement.
- Other info: Great opportunity for career growth with ongoing support from your consultant.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
Location: Basildon
Shift Available: Monday to Friday: 4pm to 8pm
Hourly Rate: £13.55 per hour
Shift Premium: Extra £2.80 per hour after 7.00 pm
Saturday Premium: Extra £1.22 per hour
Sunday Premium: Extra £2.27 per hour
About: GR Employment Ltd is currently recruiting for an Operations Agent on behalf of one of our valued customers based at their Basildon, St Hilary's Retail Park area. As an Operations Agent, you will play a key role in ensuring that day-to-day customer activities within the Service Centre are completed to the highest standards. You'll provide excellent customer service to both internal and external customers and will often act as the first point of contact for frontline queries. This is a varied and fast-paced role requiring attention to detail, problem-solving skills, and a strong customer focus. At times, you will also act as the Service Centre Receptionist, welcoming and assisting visitors in a professional and friendly manner.
Responsibilities:
- To provide administrative and operational tasks, answer all calls to the Service Centre
- Respond to all queries in accordance with company standards
- Deal with all internal and external customers professionally, visiting the Service Centre
- Manage day-to-day workload and seek support when required
- Use computer systems with numerous applications to ensure work is completed in accordance with company requirements
- Act as the Service Centre receptionist when necessary
- Perform any other reasonable duties as required
Requirements:
- Excellent written and verbal communication skills
- Good interpersonal skills
- Strong computer skills
- Security training will be given when required
Security checks:
As this role is based within a major UK airport, all applicants will be required to complete pre-employment screening in accordance with aviation security regulations. This process will include:
- Applicants will need to provide a 5-year history check or equivalent documentation to meet regulatory/security requirements
- A UK criminal record check
Benefits:
- Statutory holiday entitlement, pro rata
- Ongoing support from your dedicated consultant
- Weekly pay and pension scheme
Administrator / Operations Agent in Basildon employer: Artemis Clarke Ltd
GR Employment Ltd is an exceptional employer, offering a dynamic work environment in Basildon where you can thrive as an Administrator / Operations Agent. With competitive pay rates, including shift premiums, and a strong focus on employee support and development, we foster a culture of excellence and teamwork. Join us to enjoy meaningful work, ongoing training opportunities, and the chance to make a real impact in a fast-paced service centre setting.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Operations Agent in Basildon
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Artemis Clarke Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Artemis Clarke Ltd and let us see your personality shine through!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Artemis Clarke Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Artemis Clarke Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Artemis Clarke Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Artemis Clarke Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Artemis Clarke Ltd will surely appreciate.
