Client facing software Engineer in Hereford

Overview

Client-Facing Software Engineer (Field & Integration) – Hereford, UK. Hybrid role (4 days onsite / 1 day remote) with security clearance to SC/DV or eligibility. Salary £60,000 – £100,000 depending on experience.

Role summary

We are a rapidly growing defence technology company specializing in advanced unmanned aerial systems (UAS). Our products are deployed with tier-one users, providing critical capability in challenging environments. You will be the primary technical point of contact in Hereford, embedding with MOD users and partner forces, and taking over on-the-ground technical responsibilities from the founders.

Responsibilities

• Operational Integration: Act as the technical face of the company in Hereford, bridging end-user operational reality and our engineering team.
• Trials & Demos: Plan and execute flight trials, system demonstrations, and user training; ensure equipment works when it matters most.
• Field Troubleshooting: diagnose and resolve complex connectivity, networking, and software integration issues in real-world environments.
• Feedback Loop: Observe operational use, identify failure points, gather user feedback, and translate insights into technical requirements for R&D.
• Stakeholder Management: Communicate complex technical concepts to a diverse audience, from field operators to senior military and civilian stakeholders.

What We Need From You

• Experience: 5–10 years in software engineering, systems engineering, or a high-level technical field support role.
• Networking Fundamentals: Deep knowledge of IP networking, radio links, and connectivity troubleshooting; ability to diagnose why a packet isn’t getting from drone to tablet.
• Python Proficiency: Practical experience with Python for scripting, data analysis, and debugging field tools.
• Credibility: Ability to engage demanding military customers with professionalism and composure.
• Problem Solving: Hands-on approach to fixing hardware/software integration issues under time pressure.
• Ex-Signals / Comms: Background in military signals or communications engineering is preferred, with an agile startup mindset.
• Drone/UAS Experience: Understanding of MAVLink, flight controllers, or RF systems.

The Package

• Relocation: Relocation assistance available for candidates living more than 40 miles from Hereford.
• Work Pattern: 4 days onsite, 1 day remote/flexible.
• Impact: See the immediate result of your work in the field, supporting users who rely on our technology for safety and mission success.

To Apply

Please submit your CV detailing experience with field integration and networking troubleshooting. Due to the nature of our work, all applicants must be UK Nationals.