At a Glance
- Tasks: Be the friendly face of Artek, welcoming visitors and managing front-office operations.
- Company: Join a dynamic UK-based firm bridging tech and recruitment.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Enjoy a vibrant work environment with a focus on professional development.
- Why this job: Make a real impact by representing a brand that values professionalism and innovation.
- Qualifications: 2-3 years in reception or customer service, with strong communication skills.
The predicted salary is between 18900 - 23100 £ per year.
About the Job
Experience 0 - 5 Yrs
- Job type Full Time
- Work preference office
Skills
- communication-skills
- attention-to-detail
- critical-thinking
- Overview
Artek Services & Solutions is a UK-based firm that bridges recruitment, technology, and skills development.
The company supports students and early career professionals, connecting them with employers and offering training, mentoring, and development services.
Their services span software services, enterprise digital transformation, product innovation, mobile app development, business intelligence & analytics, cloud infrastructure and related technical solutions.
Artek provides a dynamic, multi‑disciplinary environment at the interface of tech, recruitment, and professional development.
Role Purpose & Summary
The Receptionist acts as the first point of contact for visitors, staff, and external stakeholders, representing Artek’s brand, professionalism and values.
With 2-3 years’ experience, you will be expected to handle duties with autonomy, maintain high standards, and contribute to efficient front‑office operations.
You may also support administrative or office management tasks where relevant.
- Key Duties & Responsibilities
- Greet visitors / clients in a friendly, professional manner; manage visitor check‑in, identity verification, issuing passes.
- Answer, screen and route incoming telephone calls; take messages or redirect appropriately.
- Handle incoming and outgoing mail, couriers, and deliveries.
- Maintain reception and waiting areas: cleanliness, order, supplies (stationery, refreshments).
- Perform general administrative tasks: data entry, filing, scanning, photocopying, distribution of post / internal mail.
- Maintain visitor logs, staff directories, building access lists, security sign‑in logs.
- Assist with ad hoc tasks: scheduling, diary support, liaising with facilities / maintenance, ordering supplies.
- Act as a point of contact for basic enquiries; elevate more complex or sensitive issues.
- Suggest improvements to reception / front‑office processes and service levels.
- 2-3 years’ experience in a reception, front‑of‑house or customer service role.
- Excellent communication (verbal & written) and interpersonal skills.
- Professional, courteous, confident and welcoming manner.
- Good IT literacy: Microsoft Office (Outlook, Word, Excel), familiarity with telephone systems / booking software.
- Strong organisational ability; able to prioritise, multitask under pressure.
- Reliable, punctual, and proactive.
- Awareness of confidentiality and data protection (GDPR).
- #J-18808-Ljbffr
Receptionist employer: Artek Mentorship
Artek Mentorship is an excellent employer that values innovation and collaboration, providing a dynamic work environment in Southampton. With a strong focus on employee growth, we offer mentorship programmes and opportunities for professional development, ensuring our team members thrive in their careers. The hybrid work model promotes a healthy work-life balance, making it an ideal place for motivated individuals to contribute meaningfully while enjoying flexibility.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Artek Mentorship. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Artek Mentorship before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Artek Mentorship:Your cover letter is your chance to shine! Tell us why you want to work at Artek Mentorship specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Artek Mentorship!
How to prepare for a job interview at Artek Mentorship
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
