At a Glance
- Tasks: Provide IT support and resolve issues for over 200 businesses.
- Company: Join a leading UK IT services employer with a supportive culture.
- Benefits: Earn while you learn, gain hands-on experience, and achieve a Level 3 qualification.
- Other info: Hybrid work environment with opportunities to learn cloud technologies.
- Why this job: Kickstart your IT career with real-world experience and professional growth.
- Qualifications: Interest in IT, good communication skills, and basic knowledge of Windows.
The predicted salary is between 19350 - 23650 £ per year.
- Job type: Contractual
- Work preference: hybrid
About the Role
Artek is recruiting an IT Support Apprentice on behalf of a UK IT services employer supporting over 200 businesses.
This is a great opportunity to earn while you learn, gain hands‑on IT experience, and achieve a Level 3 Information Communications Technician qualification.
Key Responsibilities
- Provide IT support via phone, email, remote access, and in person.
- Log and resolve IT issues using a helpdesk system.
- Reset passwords, set up user accounts, and maintain system security.
- Install and update software (Windows, Microsoft Office, business apps).
- Build and maintain computers, printers, and office equipment.
- Support networks, Wi‑Fi, and internet connections.
- Learn cloud technologies and basic scripting.
Skills & Requirements
- Interest in IT and technology.
- Good communication and customer service skills.
- Basic knowledge of Windows and Microsoft Office.
- Willingness to learn and develop professionally.
- #J-18808-Ljbffr
IT Support Apprentice (Level 3) employer: Artek Mentorship
Artek Mentorship is an excellent employer that values innovation and collaboration, providing a dynamic work environment in Southampton. With a strong focus on employee growth, we offer mentorship programmes and opportunities for professional development, ensuring our team members thrive in their careers. The hybrid work model promotes a healthy work-life balance, making it an ideal place for motivated individuals to contribute meaningfully while enjoying flexibility.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Apprentice (Level 3)
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Artek Mentorship.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Artek Mentorship is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Artek Mentorship, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Artek Mentorship directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace IT Support Apprentice (Level 3)
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Artek Mentorship want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Artek Mentorship, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Artek Mentorship
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
