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For Companies At a Glance
- Tasks: Be the friendly face of Sudley House, helping visitors enjoy their experience.
- Company: Join National Museums Liverpool, a vibrant and inclusive cultural hub.
- Benefits: Gain valuable experience in customer service and museum operations.
- Why this job: Make a difference by creating memorable experiences for diverse audiences.
- Qualifications: Passion for people and excellent customer service skills required.
- Other info: Flexible part-time role with opportunities for personal growth.
Visitor Assistant (7.4 hours per week – Sudley House Art Gallery), National Museums Liverpool
October 2, 2025
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Location:Mossley Hill (Sudley House Art Gallery)
Contract Type:Temporary
Position Type:Part Time
Closing Date:Thursday 09 October 2025 at 12 noon
The Vacancy
Our peopleare at the heartof National Museums Liverpool.Colleaguesfrom across the NML teammake a difference everyday,creating memorable experiences for everyone and challenging expectations.We pride ourselves on being a place for everyone, butwe are always aiming higher, aspiring to be representativeof the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusionand an organisationin which people areengaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.
We currently have the post of Visitor Assistant (7.4 hours per week – Sudley House Art Gallery) available.
Reporting to the Duty Manager (Visitor Experience), as a Visitor Assistant you will work within the Visitor Experience Team and be the first point of contact for our visitors, providing a welcoming, friendly, safe and enjoyable visit. You will interact with a diverse range of audiences to get the most from their visit, helping them to engage with our exhibitions, collections and activities whilst supporting our mission to create memorable experiences for everyone – challenging expectations.
We aim to deliver a high-quality, positive and rewarding museum experience that will encourage children, young people, and adults to gain the knowledge and skills they need to develop their educational attainment, cultural awareness, and life chances.
Being passionate about people, and excellent customer service, is essential. An ability to respond independently to queries and spot an opportunity to improve someone’s visit with well-timed guidance is also a must. You’ll also play a key role in maintaining our high Health, Safety & Security standards.
If you think you match the job description and our organisation ethos then click on the link to apply with your CV and supporting statement indicating how you meet the person specification.
Additional Information
Disclosure and Barring Service Checks (DBS)
National Museums Liverpool carriesout checks, at a level appropriate for each role, as part of our recruitment process. Checks are completedthrough the Disclosure and Barring Service, following a successful interview and conditional offer. Details of these checksarerestricted to the People Team and not shared with recruiting managers.
National Museums Liverpoolare not currently a sponsor organisation for those applying from outside of the UK. This means that we will be unable to sponsorapplications for a work visas from those who live outside of the UK and do not currently hold the right to work.
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Visitor Assistant (7.4 hours per week – Sudley House Art Gallery), National Museums Liverpool employer: Art In Liverpool
Contact Detail:
Art In Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant (7.4 hours per week – Sudley House Art Gallery), National Museums Liverpool
✨Tip Number 1
Get to know the museum! Before your interview, take some time to explore Sudley House and its exhibitions. This will not only help you understand the visitor experience but also give you some great talking points during your chat with the hiring team.
✨Tip Number 2
Show your passion for people! When you're in the interview, share examples of how you've provided excellent customer service in the past. We want to see that you genuinely care about creating memorable experiences for visitors.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Think of a time when you had to handle a tricky situation or a visitor's query. We love candidates who can think on their feet and improve someone's visit with well-timed guidance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at National Museums Liverpool.
We think you need these skills to ace Visitor Assistant (7.4 hours per week – Sudley House Art Gallery), National Museums Liverpool
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with people and create memorable experiences, so share any relevant examples that highlight your passion.
Tailor Your CV and Supporting Statement: Make sure to customise your CV and supporting statement to match the job description. Highlight your skills and experiences that align with the role of Visitor Assistant, especially those related to engaging diverse audiences.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to see why you’re a great fit for the team at National Museums Liverpool.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Art In Liverpool
✨Know the Gallery Inside Out
Before your interview, make sure you research Sudley House Art Gallery and its exhibitions. Familiarise yourself with the collections and any current events. This will not only show your enthusiasm but also help you answer questions about how you can enhance visitors' experiences.
✨Showcase Your People Skills
As a Visitor Assistant, you'll be interacting with a diverse range of audiences. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting your passion for people will resonate well with the interviewers.
✨Emphasise Health and Safety Awareness
Since maintaining high Health, Safety & Security standards is crucial, be ready to discuss how you would ensure visitor safety. Think of scenarios where you’ve had to prioritise safety in previous roles and be prepared to share those insights.
✨Align with Their Values
National Museums Liverpool values trust, respect, and inclusion. Reflect on these values and think about how they align with your own. Be ready to discuss how you can contribute to creating a welcoming environment for all visitors, which is key to their mission.