At a Glance
- Tasks: Be the friendly face of the Walker Art Gallery, ensuring visitors have a memorable experience.
- Company: Join National Museums Liverpool, a vibrant and inclusive organisation dedicated to cultural engagement.
- Benefits: Part-time hours with a supportive team and opportunities for personal growth.
- Other info: Flexible role perfect for students looking to gain experience in the arts.
- Why this job: Make a real difference in people's lives while working in a creative environment.
- Qualifications: Passion for customer service and ability to engage with diverse audiences.
Visitor Assistant (18.5 hours per week – Walker Art Gallery), National Museums Liverpool
October 2, 2025
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Location:Liverpool (Walker Art Gallery)
Contract Type:Temporary
Position Type:Part Time
Closing Date:Thursday 09 October 2025 at 12 noon
The Vacancy
Our peopleare at the heartof National Museums Liverpool.Colleaguesfrom across the NML teammake a difference everyday,creating memorable experiences for everyone and challenging expectations.We pride ourselves on being a place for everyone, butwe are always aiming higher, aspiring to be representativeof the communities we serve. Through our people, we are building a culture which embeds trust, respect and inclusionand an organisationin which people areengaged and empowered to enable National Museums Liverpool to evolve. You could be just the right person to join us.
We currently have the postof Visitor Assistant (18.5 hours per week – Walker Art Gallery) available.
Reporting to the Duty Manager (Visitor Experience), as a Visitor Assistant you will work within the Visitor Experience Team and be the first point of contact for our visitors, providing a welcoming, friendly, safe and enjoyable visit. You will interact with a diverse range of audiences to get the most from their visit, helping them to engage with our exhibitions, collections and activities whilst supporting our mission to create memorable experiences for everyone – challenging expectations.
We aim to deliver a high-quality, positive and rewarding museum experience that will encourage children, young people, and adults to gain the knowledge and skills they need to develop their educational attainment, cultural awareness, and life chances.
Being passionate about people, and excellent customer service, is essential. An ability to respond independently to queries and spot an opportunity to improve someone’s visit with well-timed guidance is also a must. You’ll also play a key role in maintaining our high Health, Safety & Security standards.
If you think you match the job description and our organisation ethos then click on the link to apply with your CV and supporting statement indicating how you meet the person specification.
Additional Information
Disclosure and Barring Service Checks (DBS)
National Museums Liverpool carriesout checks, at a level appropriate for each role, as part of our recruitment process. Checks are completedthrough the Disclosure and Barring Service, following a successful interview and conditional offer. Details of these checksarerestricted to the People Team and not shared with recruiting managers.
National Museums Liverpoolare not currently a sponsor organisation for those applying from outside of the UK. This means that we will be unable to sponsorapplications for a work visas from those who live outside of the UK and do not currently hold the right to work.
#J-18808-LjbffrVisitor Assistant (18.5 hours per week – Walker Art Gallery), National Museums Liverpool employer: Art In Liverpool
National Museums Liverpool is an exceptional employer that prioritises its people, fostering a culture of trust, respect, and inclusion. Working as a Visitor Assistant at the Walker Art Gallery not only offers the chance to engage with diverse audiences but also provides opportunities for personal growth and development within a supportive team environment. With a commitment to creating memorable experiences and enhancing cultural awareness, employees can take pride in contributing to the community while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Assistant (18.5 hours per week – Walker Art Gallery), National Museums Liverpool
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Art In Liverpool. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Art In Liverpool before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Visitor Assistant (18.5 hours per week – Walker Art Gallery), National Museums Liverpool
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Art In Liverpool:Your cover letter is your chance to shine! Tell us why you want to work at Art In Liverpool specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Art In Liverpool!
How to prepare for a job interview at Art In Liverpool
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
