Art Fund is the national fundraising charity for art. With over 148,000 members, we are leading the way in pioneering support for an inclusive and welcoming museum and gallery sector across the UK.
We work closely with a network of over 1000 museums and respond to their needs and aspirations. We're excited to see how they want to develop: to expand and diversify their collections and workforce, develop curatorial skills, make ambitious acquisitions, and create a welcoming, inclusive space for communities. With the support of over 148,000 members who buy a National Art Pass, patrons, and donors we can provide grants, encourage visiting and advocate for museums' essential role and value.
We have diversity, inclusion, and sustainability central to our thinking and the opportunity to be a force for good, galvanise support and help change things for the better inspires our team.
The role
The Supporter Services Team are at the heart of Art Fund, delivering inbound and outbound customer service through email, telephone, post, website and social channels, to members, supporters and the wider public.
This is a strategic role where you will manage the end-to-end supplier relationships. You'll define contractual needs including Service Level Agreements, oversee daily performance, and track key service metrics such as answer speed, abandonment rates, and First Contact Resolution to ensure targets are met.
You will serve as the escalation point for sensitive, complex supporter complaints, leading post-incident reviews to uncover systemic issues and implement corrective actions. Working alongside the Senior Operations Lead, you'll coordinate training for Supporter Services Coordinators and champion continuous system and process improvements.
Key Employee Benefits
Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
Free National Art Pass (NAP) - for yourself and another person of your choice.
Free Entry to Exhibitions
Life Assurance - cover for up to three times your basic salary.
Season Ticket Loan
Pensions - Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
We're committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.
We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.
Non-UK nationals will require current and valid permission to work in the UK.
Please note that any suspected use of AI in relation to answering sift questions will be marked down.
The Marketing Coordinator, Young People actively contributes to a programme of marketing activity that generates awareness, conversion and retention of Young People, including UK students.
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Senior Membership Operations Manager employer: Art Fund
Art Fund is an exceptional employer that prioritises inclusivity and employee wellbeing, making it a rewarding place to work in the heart of Greater London. With a strong commitment to professional development and a generous benefits package, including substantial annual leave and pension contributions, employees are empowered to thrive while contributing to a vital cultural mission. Join us in shaping a diverse museum sector and enjoy a collaborative work culture that values every voice.
