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For Companies At a Glance
- Tasks: Provide top-notch support to customers and help them with our innovative writing software.
- Company: Join a passionate, fully remote team at a growing tech startup.
- Benefits: Enjoy private healthcare, gym membership perks, and charity donation matching.
- Why this job: Make a real impact by helping writers and editors excel in their craft.
- Qualifications: Experience in technical support and a love for the English language required.
- Other info: Be part of a diverse workplace with excellent career growth opportunities.
The predicted salary is between 35000 - 40000 £ per year.
We’re passionate about the English language, and we design software that helps writers and editors produce their very best work. Our product, Arsenault, is the leading proofreading software for independent editors, proposal managers, medical writers, and publications teams. We’re a growing, profitable company and have been working 100% remote since before it was cool!
You will be the eyes, ears and voice of the company in its interactions with users, and our representative when they most need assistance. You’ll ensure that all our customers (regardless of size) experience excellent and timely support in every interaction with the company. We’ll give you the training to become a product expert, so you’re capable of fielding questions across both our Windows and Cloud products. You’ll also have the opportunity to explore what makes customer support so interesting and important. We get our best innovations from customer feedback, so you’ll develop great relationships with our user base (while also setting realistic expectations). You’ll join our online forum and help build the community of users there, track everything users report to us, and feed that back to our engineering team so we understand customer pain points and can prioritize improvements.
In addition to customer support, you’ll lead on detailed investigations. We’re looking for someone with an inquisitive mind who loves to explore how language software can produce erroneous results. Our customers write and edit documents professionally, so it helps to have a deep understanding of writing and editing documents. We’re looking for someone who has opinions on apostrophes and a stance on the Oxford comma.
Your responsibilities will include:
- Be the first point of contact for customers and ensure we provide quality customer support across all accounts
- Write FAQs and other support materials
- Represent us in user forums, build strong relationships with customers and engage with their feedback
You will report directly to the Customer Support Manager, so you must be self‑motivating and able to get things done independently.
Requirements
- You’re outgoing, patient, and love talking tech with customers.
- You’re independent and reliable.
- You’re a great listener, curious about everything, and love asking questions and solving user problems.
- A university degree
- Two years or more of experience in technical support in software
- Demonstrable interest in writing, editing or the English language
- An ability to work from home on a PC with Windows, with an appropriate set‑up for professional video calls
- You must be based in the UK and plan to work exclusively from the UK.
Benefits
- An Accepting and Diverse Workplace: Intelligent Editing is committed to being an equal opportunity employer. We aim to create a workplace that celebrates diversity. We do not tolerate discrimination.
- Work from anywhere in the UK (we work 100% remote)
- Private healthcare and life insurance
- Annual £250 a year towards gym membership
- Annual company away day
- Charity donation matching
- Be part of small, profitable startup (employee #25)
- Potential to grow your career in a choice of directions
Contract: Full‑time
Salary: £35‑40k (overtime also available)
We grade applications based on the quality of writing in your application form, so please answer all questions in full.
Customer Support Specialist (Fully Remote) in Liverpool employer: Arsenault
Contact Detail:
Arsenault Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (Fully Remote) in Liverpool
✨Tip Number 1
Get to know the company and its product inside out. Familiarise yourself with Arsenault and how it helps writers and editors. This way, when you chat with them during interviews, you can show off your knowledge and passion for what they do!
✨Tip Number 2
Practice your customer support skills! Role-play common scenarios you might face as a Customer Support Specialist. Think about how you'd handle tricky questions or complaints, and be ready to demonstrate your problem-solving skills in interviews.
✨Tip Number 3
Engage with the community! Join forums or social media groups related to writing and editing. This not only helps you understand user pain points but also shows your commitment to building relationships, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission of supporting writers and editors.
We think you need these skills to ace Customer Support Specialist (Fully Remote) in Liverpool
Some tips for your application 🫡
Show Off Your Writing Skills: Since we grade applications based on the quality of your writing, make sure to showcase your best work. Pay attention to grammar, punctuation, and clarity. This is your chance to impress us with your command of the English language!
Be Personal and Engaging: We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. Share your passion for writing and editing, and tell us why you’re excited about the role. We want to get to know the real you!
Tailor Your Application: Make sure to tailor your application to the Customer Support Specialist role. Highlight your relevant experience in technical support and your understanding of writing and editing. Show us how your skills align with what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures it gets to the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Arsenault
✨Know Your Product Inside Out
Before the interview, make sure you familiarise yourself with Arsenault and its features. Understanding how the software works will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Customer Support Specialist, communication is key. Practice explaining complex concepts in simple terms. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Your Curiosity
The company values inquisitive minds, so be ready to discuss your approach to problem-solving. Share instances where you've asked the right questions to get to the root of an issue, especially in tech support scenarios.
✨Engage with Their Community
Research the user forums and any community feedback related to the product. Mentioning specific user concerns or suggestions during your interview can demonstrate your proactive attitude and commitment to improving customer experience.
