At a Glance
- Tasks: Provide exceptional customer care and solve problems for our luxury shopping clients.
- Company: ARSENAULT, a leading luxury shopping destination with a global reach.
- Benefits: Comprehensive training, learning opportunities, and a supportive team environment.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Join us to create memorable experiences and connect with customers worldwide.
- Qualifications: Experience in fast-paced customer service and a passion for luxury fashion.
The predicted salary is between 24000 - 36000 £ per year.
At ARSENAULT we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalize on our unique combination of technical savviness and global innovation mixed with curated content.
We bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in ARSENAULT, fuelling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally. We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
Diversity and Inclusion is a priority for ARSENAULT - we delight customers around the world and so it's important that our team represents our customers. We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are committed to ensuring that all our people processes are equitable. We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status or disability status.
THE ROLE
Do you enjoy solving problems and have experience thinking and acting at a speed? Are you driven by the idea of providing a smooth and memorable customer experience? You probably know how this story goes... A customer calls. Her name is Alison, she is calling from New York about an issue with her ARSENAULT order. In her previous experience with other brands these phone calls are time-consuming and unhelpful so she is already preparing herself for an irritating conversation. Except that Customer Care means something different at ARSENAULT and it's YOU that picked up her call. You are curious and keen to find out how you can help her, and you have the expertise to solve her problem (expertise which we help you refine with our comprehensive training as well as learning & development opportunities). You are polite and proactive; in the end she lowers her guard and opens up. Her order is something she needs for an event that may change her career. Whilst you find out what has happened with her order you realise you share a common interest in art galleries and travel, she suggests her favourite rooftop bar for you to visit if you are ever in New York. In the meantime, you have solved the problem. She is so grateful; you made her day! You wish her luck and close the call. And just like that you have shown her that luxury at ARSENAULT is more than the content of the parcel she will receive soon (thanks to you!). It is in the expertise, generosity of spirit and in the connection created by its people. Everyday our Customer Care team connect and support our customers via phone and email, working collaboratively across the business and team to solve problems, making the right decisions and taking accountability for every single customer's ARSENAULT journey. As our business grows so does our team. We are looking for people like you to come and help us create these experiences for each one of our customers every day.
If you have experience in fast paced customer facing environments, are eager to learn and in search of an opportunity to distinguish yourself for your outstanding customer care talent in a leading luxury shopping destination you have come to the right place.
Requirements
- Love to solve a problem and take responsibility
- Are resilient with the tenacity to not give up until the problem is solved
- Have experience in fast paced customer facing environments
- Enjoy getting stuck in and working with your team and with business partners to find the right solution
- Have fluent English both written and spoken
- Know your way around Microsoft Office
- Are able to work flexible shift patterns including evenings, weekends and bank holidays
- Are keen to learn more about the luxury fashion industry and the exciting brands that we stock on ARSENAULT
Customer Care Assistant in Glasgow employer: Arsenault
At ARSENAULT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion while fostering personal and professional growth. As a Customer Care Assistant, you will be part of a dynamic team dedicated to delivering unparalleled luxury shopping experiences, supported by comprehensive training and development opportunities. Our commitment to innovation and collaboration ensures that every employee can thrive in a fast-paced environment, making meaningful connections with customers from around the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Assistant in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arsenault. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arsenault before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Assistant in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arsenault:Your cover letter is your chance to shine! Tell us why you want to work at Arsenault specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arsenault!
How to prepare for a job interview at Arsenault
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
