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For Companies At a Glance
- Tasks: Provide exceptional customer care and solve problems for our luxury shopping clients.
- Company: ARSENAULT, a leading luxury shopping destination with a global reach.
- Benefits: Comprehensive training, learning opportunities, and a supportive team environment.
- Why this job: Join us to create memorable experiences and connect with customers worldwide.
- Qualifications: Experience in fast-paced customer service and a passion for luxury fashion.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
At ARSENAULT we are on a mission to offer the most personal luxury shopping experience in the world. We are renowned and respected for the relationships we build with clients and our brand partnerships. To achieve our ambition, we capitalize on our unique combination of technical savviness and global innovation mixed with curated content.
We bring together a modern edit of over 700 established and new generation designers. Founded over 30 years ago as a brick and mortar store, we transitioned online in 2012. In 2017, APAX Partners acquired a majority stake in ARSENAULT, fuelling our expansion. We now ship to 176 countries, have over 70 million site visits and 95% of our sales are online with the majority of sales made internationally. We lead the way, moving our industry forward, and we are always looking for talented individuals to come in and inspire the world with us.
OUR COMMITMENT TO DIVERSITY AND INCLUSION
Diversity and Inclusion is a priority for ARSENAULT - we delight customers around the world and so it's important that our team represents our customers. We want to attract the very best talent and create an inclusive environment that celebrates the diversity of our people and enables them to do the best work of their careers. We recognise the world is not a perfect place and that bias exists, which is why we take a focused approach in this area and are committed to ensuring that all our people processes are equitable. We are an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status or disability status.
THE ROLE
Do you enjoy solving problems and have experience thinking and acting at a speed? Are you driven by the idea of providing a smooth and memorable customer experience? You probably know how this story goes... A customer calls. Her name is Alison, she is calling from New York about an issue with her ARSENAULT order. In her previous experience with other brands these phone calls are time-consuming and unhelpful so she is already preparing herself for an irritating conversation. Except that Customer Care means something different at ARSENAULT and it's YOU that picked up her call. You are curious and keen to find out how you can help her, and you have the expertise to solve her problem (expertise which we help you refine with our comprehensive training as well as learning & development opportunities). You are polite and proactive; in the end she lowers her guard and opens up. Her order is something she needs for an event that may change her career. Whilst you find out what has happened with her order you realise you share a common interest in art galleries and travel, she suggests her favourite rooftop bar for you to visit if you are ever in New York. In the meantime, you have solved the problem. She is so grateful; you made her day! You wish her luck and close the call. And just like that you have shown her that luxury at ARSENAULT is more than the content of the parcel she will receive soon (thanks to you!). It is in the expertise, generosity of spirit and in the connection created by its people. Everyday our Customer Care team connect and support our customers via phone and email, working collaboratively across the business and team to solve problems, making the right decisions and taking accountability for every single customer's ARSENAULT journey. As our business grows so does our team. We are looking for people like you to come and help us create these experiences for each one of our customers every day.
If you have experience in fast paced customer facing environments, are eager to learn and in search of an opportunity to distinguish yourself for your outstanding customer care talent in a leading luxury shopping destination you have come to the right place.
Requirements
- Love to solve a problem and take responsibility
- Are resilient with the tenacity to not give up until the problem is solved
- Have experience in fast paced customer facing environments
- Enjoy getting stuck in and working with your team and with business partners to find the right solution
- Have fluent English both written and spoken
- Know your way around Microsoft Office
- Are able to work flexible shift patterns including evenings, weekends and bank holidays
- Are keen to learn more about the luxury fashion industry and the exciting brands that we stock on ARSENAULT
Customer Care Assistant in Glasgow employer: Arsenault
Contact Detail:
Arsenault Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant in Glasgow
✨Tip Number 1
Get to know ARSENAULT inside out! Familiarise yourself with their luxury brands and customer service ethos. This will help you connect with the interviewers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your problem-solving skills! Think of scenarios where you’ve turned a negative customer experience into a positive one. Be ready to share these stories during interviews to demonstrate your resilience and tenacity.
✨Tip Number 3
Show off your teamwork spirit! ARSENAULT values collaboration, so be prepared to discuss how you've worked with others to achieve great results. Highlight any experiences where you’ve supported your team in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the ARSENAULT family. Let’s make that luxury shopping experience unforgettable together!
We think you need these skills to ace Customer Care Assistant in Glasgow
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for providing exceptional customer service. Share specific examples of how you've gone above and beyond to help customers in the past. We love to hear about those moments that made a difference!
Tailor Your Application: Make sure to customise your application to reflect our values and the role. Highlight your experience in fast-paced environments and how you’ve tackled challenges. We want to know why you’re the perfect fit for ARSENAULT!
Be Authentic: Don’t be afraid to let your personality shine through in your written application. We appreciate authenticity and want to get a sense of who you are. Share your interests and what excites you about working in luxury fashion!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy and ensures your application lands right where it needs to be. Let’s make this happen together!
How to prepare for a job interview at Arsenault
✨Know the Brand Inside Out
Before your interview, take some time to research ARSENAULT thoroughly. Understand their mission, values, and the luxury shopping experience they aim to provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to think on your feet and demonstrate how you can bring that same energy to ARSENAULT's Customer Care team.
✨Emphasise Team Collaboration
ARSENAULT values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you’ve partnered with colleagues or other departments to enhance the customer experience.
✨Express Your Passion for Luxury Fashion
Make sure to convey your enthusiasm for the luxury fashion industry during the interview. Talk about your favourite brands, trends, or experiences that relate to ARSENAULT’s offerings. This will help you stand out as a candidate who is not just looking for a job, but is genuinely excited about the role.
