Venue Systems Manager

We are looking for a passionate Venue Systems Manager to ensure seamless access control at The Emirates Stadium, coordinating pre-event checks and preparations with suppliers and stakeholders. Working as part of the Ticketing & Strategy team, you will oversee the relationship with our access control partner and also provide insights on industry benchmarks to improve operations.

Your day-to-day:

• Oversee venue preparations: you'll ensure smooth delivery of events at The Emirates Stadium, including digital ticket fulfilment and onsite operational support.
• Build relationships with external partners: you will be trusted to establish and maintain impactful relationships with our ticketing partners to ensure a consistent delivery of services to supporters.
• Lead and inspire a dedicated team: you'll passionately line manage a Data Analyst and a team of matchday casual workers.
• Champion data driven decisions: you'll work with the Data Analyst to generate statistics, reports, and analysis of access control for our internal and external stakeholders.
• Collaborate with stakeholders: you'll work with a range of teams to implement ticketing policies including seat utilisation and cup final policy.
• Take charge of critical projects: you'll take pride in leading access-related projects as directed by our senior venue access manager and liaise with internal and external stakeholders to deliver these in line with budget, deadlines and project objectives.

What we are looking for:

• Background in a high-volume ticketing environment: you come with extensive experience of working in a ticketing role focused on access control.
• Excellent industry knowledge: you're well versed in all matters related to football ticketing and can expertly deal with the nuances that come with it.
• Inspiring line manager: you thrive when you're leading, coaching and mentoring teams in a fast-paced environment.
• Confident communicator: you're able to work with a range of colleagues and adapt your approach as necessary and you have an innate ability to capture and distil complex concepts in a logical and clear manner.
• Best-in-class stakeholder management skills: you possess the ability to liaise with internal and external stakeholders to deliver priorities.
• Effective multi-tasker: you excel when you're managing multiple workstreams concurrently and are able to adapt to ever shifting priorities.
• Flexible and adaptable mindset: you're proud of your capacity to react quickly and flexibly to changing conditions.

Application Closing Date: Monday 17th March 2025. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Good luck!