Supporter Services Matchday Casual

We are looking for enthusiastic and customer-focused individuals to join our team as Supporter Services Matchday Casuals, helping ensure every supporter enjoys a smooth, welcoming and memorable visit to Emirates Stadium. This role places you at the heart of the supporter journey. As one of the faces of our club on matchdays, you will provide information, resolve queries and support stadium access to help create an outstanding experience for all visitors. If you are passionate about delivering exceptional service, enjoy working in a fast-paced environment, and take pride in helping others, we would love to hear from you.

You must be 18 years of age or over in order to apply for these positions.

Your day-to-day:

• Deliver best-in-class matchday support - you’ll work across a range of matchday positions including around the stadium, matchday box office, collections office, turnstiles, club level entrances and turnstile support, as well as providing telephone assistance when required.
• Champion supporter care - you’ll offer friendly, professional support to supporters with varied needs, including ticketing queries, membership enquiries and accessibility assistance.
• Ensure smooth stadium access - you’ll assist supporters at entry points, helping queues and access routes flow efficiently throughout the matchday.
• Advise on our products and processes - you will maintain up-to-date knowledge of our memberships, ticketing procedures and wider supporter services offerings.
• Resolve queries with confidence - you’ll handle supporter issues quickly and professionally while representing our club’s values at all times.
• Operate to the highest standards - you will follow all relevant club policies, procedures and reporting processes to ensure consistent, safe and compliant operations.
• Contribute to an inclusive matchday experience - you’ll help create a welcoming, positive environment by delivering warm, inclusive service to every supporter.

What we are looking for:

• Outstanding customer service mindset - you bring excellent customer service skills and a genuine passion for working with people, always aiming to deliver world-class support.
• Positive, people-first attitude - you thrive in roles that involve daily interaction with supporters and take pride in creating exceptional experiences every time.
• Matchday commitment - you’re able to work on matchdays, including evenings, weekends and midweek fixtures at the Emirates Stadium.
• Clear and confident communication - you can engage effectively with people from all backgrounds and demographics, adapting your style to suit the situation.
• Digitally confident - you’re comfortable using digital systems and can learn new platforms quickly.
• Calm and solution-focused - you maintain professionalism and balance even in busy or demanding matchday moments, ensuring issues are resolved efficiently.
• Supportive team player - you’re proactive, collaborative and enjoy contributing to a dynamic, fast-paced matchday environment.

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date: Sunday 5th April 2026. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there. Good luck!