Partner Services Manager

We are looking for a Partner Services Manager to provide best-in-class partner servicing and account management to our commercial partners. In this exciting and fast-paced role, you'll drive the relationship with some of our most important commercial partners. We're looking for someone with second-to-none stakeholder management skills, who knows how to get the best out of a commercial partnership for both parties.

Your day-to-day:

• Proactive relationship management - you will be across day-to-day activity for a range of our external partners, with responsibility to collaborate in the development of the strategic activation plan.
• Establish and maintain impactful partnerships - you'll be providing a dedicated and consistently high level of service to our partners, continually identifying areas of improvement.
• Uphold operational excellence - you'll be overseeing the delivery of all contractual rights afforded to our partners.
• Enhance our partnerships - you will be working with our partners to maximize the value of their rights and identify and deliver opportunities for them to activate their association with our club.
• Champion team collaboration - you'll actively share information and best practices with other members of the partner services team.
• Provide insightful data analysis - you will continuously track and deliver post-campaign evaluations on our partner’s activations.
• Lead by example - you'll coach, lead, and inspire a team of one or two reports, continuously promoting their development.

What we are looking for:

• Proven partner management background - you come with a track record in providing first-class account and project management on behalf of brands.
• Passion for brand marketing - you have experience managing campaigns across traditional and new media channels (e.g., digital and social media).
• Champion best practice - you strive for a 'best-in-class' service while managing, planning, and implementing partnership related activation programmes.
• Dynamic communicator - you are confident in communicating with a broad range of internal and external stakeholders.
• Courageous team player - you consistently demonstrate a highly professional and positive attitude to team members and other stakeholders.
• Exceptional organisational skills - you're able to work cross-functionally and effectively manage multiple projects simultaneously.
• Excellent attention to detail - you have an excellent eye for detail and ownership of what you do ensuring a high level of confidentiality and accountability.

Why choose us:

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with your length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A competitive health and wellbeing benefits package.
• A leading Employee Assistance Programme.
• Great discounts with some of our Partners.

Our Commitment to Safeguarding:

We are committed to ensuring that our environments for children, young people, and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date: Thursday 13th March 2025. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Good luck!