At a Glance
- Tasks: Lead and optimise Arsenal Direct's ecommerce trading for a global audience.
- Company: Join one of the most famous football clubs with a rich heritage.
- Benefits: Enjoy flexible working, generous holidays, and health benefits.
- Other info: Be part of a diverse team committed to equality and inclusion.
- Why this job: Make a real impact on online experiences for passionate supporters.
- Qualifications: Experience in ecommerce trading and strong analytical skills required.
The predicted salary is between 37800 - 46200 £ per year.
We're looking for an Ecommerce Trading Manager to lead the day-to-day trading and optimisation of Arsenal Direct. Working closely with the Senior Ecommerce Trading Manager and a wide range of colleagues across our club, you'll use data, customer insight and commercial awareness to enhance the online experience for supporters and visitors around the world. This is a fast-paced and rewarding leadership role where you'll influence trading strategy, lead a talented team and help deliver key commercial moments across our ecommerce channels. You'll play a vital role in ensuring products are easy to discover, campaigns are seamlessly executed, and every online journey is engaging and customer-focused. 12-month fixed-term contract.
Your day-to-day:
- Lead our online trading plan - you'll develop and deliver trading activity across Arsenal Direct, using performance data, customer insight and commercial priorities to drive growth.
- Maximise trading opportunities - you will proactively identify opportunities to improve product visibility, conversion and revenue performance, acting quickly when opportunities arise.
- Deliver key ecommerce moments - you'll coordinate major product launches, campaigns and trading events, ensuring supporters enjoy a seamless online experience.
- Turn insight into action - you will monitor performance and customer behaviour, providing clear recommendations that help shape future trading decisions.
- Drive reporting excellence - you'll take ownership of trading reports and dashboards, ensuring stakeholders have access to accurate and meaningful insights.
- Enhance the online customer journey - you will work collaboratively to improve product presentation, merchandising and site experiences that encourage conversion.
- Build effective partnerships - you'll collaborate closely with Buying, Merchandising, Marketing, Content and Digital Product teams to deliver joined-up commercial activity.
- Lead and develop your team - you will coach, support and empower colleagues, helping them deliver high-quality results in a fast-paced environment.
What we are looking for:
- Experience in ecommerce trading or digital retail - you can draw upon significant experience improving online performance, customer experience and commercial results.
- Proven success delivering trading strategies - you're well versed in managing high-profile trading periods such as Black Friday, Cyber Week, Christmas or other major commercial moments.
- Demonstrated analytical capabilities - you possess the ability to interpret performance data and customer insight, turning findings into impactful actions and recommendations.
- Customer-first mindset - you balance supporter needs with commercial priorities and consistently focus on delivering exceptional online experiences.
- Collaborative approach - you can build effective, trusted relationships across teams and deliver shared objectives through cross-functional collaboration.
- Outstanding ecommerce and merchandising knowledge - you understand the levers that influence conversion, revenue growth and customer engagement across ecommerce platforms.
- Excellent organisation and communication skills - you thrive when managing multiple priorities and can communicate confidently with a wide range of stakeholders.
- People leadership experience - you enjoy supporting development and can coach, guide and support colleagues to deliver accurate, high-quality work.
Why choose us:
- An exciting reward and recognition scheme.
- Generous holiday allowance which increases with your length of service.
- Great internal learning and development programmes.
- A flexible hybrid working model.
- Priority access to apply for match tickets.
- A competitive health and wellbeing benefits package.
- A leading Employee Assistance Programme.
- Great discounts with some of our Partners.
- An opportunity to play a vital role in delivering our ED&IE strategy by joining one of our Employee Networks.
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in the application.
Ecommerce Trading Manager (FTC) in London employer: Arsenal
Arsenal Football Club is not just a prestigious name in world football; it is a community-focused employer that prioritises the growth and development of its staff. As an Early Youth Development Phase Head Coach, you will benefit from a supportive work culture that champions continuous professional development, offers generous holiday allowances, and provides access to a range of health and wellbeing benefits. Join us in fostering a sense of belonging and making a meaningful impact on young players' lives at our iconic Hale End Academy.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading Manager (FTC) in London
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Arsenal is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Arsenal and demonstrate your commitment to the field.
We think you need these skills to ace Ecommerce Trading Manager (FTC) in London
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Ecommerce Trading Manager (FTC) at Arsenal, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Ecommerce Trading Manager (FTC) at Arsenal. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Arsenal
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
