Casual Retail Assistants in London

We are looking for passionate Casual Retail Assistants to play a vital role in ensuring our visitors experience an exceptional level of customer service at every touchpoint. Our stores at the Emirates Stadium provide an amazing opportunity for people to engage with our club. We’re proud to sell a wide range of club products and act as a hub of visitor activity through the football season, especially on a matchday.

Rate of pay: London Living Wage

Who we are: We are one of the most famous clubs in world football, with a rich heritage and history of success. Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Our Commitment to Safeguarding: We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Your day-to-day:

• Deliver exceptional customer service – you’ll seamlessly provide excellent customer service through interacting with visitors in a proactive and enthusiastic manner.
• Be the go-to expert – you will demonstrate a good understanding of all club products and eagerly provide visitors with the best quality service and information.
• Work at pace – you’ll be proactive and ready to ensure you can support a high volume of customers without compromising on quality.
• Act as a proud ambassador for our club – you’ll take pride in upholding uniform excellence and maintaining high standards of health, safety and security.
• Be a team player – you’ll demonstrate a flexible and proactive member of the team and always seek to support your colleagues.

What we are looking for:

• Experience in a retail based role – you thrive when you’re delivering amazing experiences to visitors and customers in a busy in‑store environment.
• Confident communicator – you’ve got a natural passion for providing an engaging service to all visitors in our stores.
• Passionate team player – you pride yourself on your ability to go the extra mile for your colleagues.
• Flexibility – you’re a reliable individual who is able to work flexibly across the week, including evenings, weekends and during peak holiday periods.

You must be 16 years of age by 2nd June 2026 in order to apply for these positions.

Arsenal for Everyone: Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader: We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long‑term health conditions. If you need disability‑related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date: Tuesday 19th May 2026. We reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.