The Role
We're looking for an Ecommerce Trading Manager to lead the day-to-day trading and optimisation of Arsenal Direct. Working closely with the Senior Ecommerce Trading Manager and a wide range of colleagues across our club, you'll use data, customer insight and commercial awareness to enhance the online experience for supporters and visitors around the world.
This is a fast-paced and rewarding leadership role where you'll influence trading strategy, lead a talented team and help deliver key commercial moments across our ecommerce channels. You'll play a vital role in ensuring products are easy to discover, campaigns are seamlessly executed, and every online journey is engaging and customer-focused.
12-month fixed-term contract.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success - read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Your day-to-day
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Lead our online trading plan- you'll develop and deliver trading activity across Arsenal Direct, using performance data, customer insight and commercial priorities to drive growth
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Maximise trading opportunities- you will proactively identify opportunities to improve product visibility, conversion and revenue performance, acting quickly when opportunities arise
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Deliver key ecommerce moments- you'll coordinate major product launches, campaigns and trading events, ensuring supporters enjoy a seamless online experience
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Turn insight into action- you will monitor performance and customer behaviour, providing clear recommendations that help shape future trading decisions
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Drive reporting excellence- you'll take ownership of trading reports and dashboards, ensuring stakeholders have access to accurate and meaningful insights
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Enhance the online customer journey- you will work collaboratively to improve product presentation, merchandising and site experiences that encourage conversion
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Build effective partnerships- you'll collaborate closely with Buying, Merchandising, Marketing, Content and Digital Product teams to deliver joined-up commercial activity
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Lead and develop your team- you will coach, support and empower colleagues, helping them deliver high-quality results in a fast-paced environment
What we are looking for
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Experience in ecommerce trading or digital retail- you can draw upon significant experience improving online performance, customer experience and commercial results
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Proven success delivering trading strategies- you're well versed in managing high-profile trading periods such as Black Friday, Cyber Week, Christmas or other major commercial moments
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Demonstrated analytical capabilities- you possess the ability to interpret performance data and customer insight, turning findings into impactful actions and recommendations
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Customer-first mindset- you balance supporter needs with commercial priorities and consistently focus on delivering exceptional online experiences
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Collaborative approach- you can build effective, trusted relationships across teams and deliver shared objectives through cross-functional collaboration
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Outstanding ecommerce and merchandising knowledge- you understand the levers that influence conversion, revenue growth and customer engagement across ecommerce platforms
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Excellent organisation and communication skills- you thrive when managing multiple priorities and can communicate confidently with a wide range of stakeholders
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People leadership experience- you enjoy supporting development and can coach, guide and support colleagues to deliver accurate, high-quality work
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
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An exciting reward and recognition scheme
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Generous holiday allowance which increases with your length of service
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Great internal learning and development programmes
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A flexible hybrid working model
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Priority access to apply for match tickets
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A competitive health and wellbeing benefits package
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A leading Employee Assistance Programme
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Great discounts with some of our Partners
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An opportunity to play a vital role in delivering our ED&IE strategy by joining one of our Employee Networks
Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in the application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Application Closing Date -Friday 11th September 2026
Good luck!
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Ecommerce Trading Manager (FTC) employer: Arsenal
Arsenal Football Club is not just a prestigious name in world football; it is a community-focused employer that prioritises the growth and development of its staff. As an Early Youth Development Phase Head Coach, you will benefit from a supportive work culture that champions continuous professional development, offers generous holiday allowances, and provides access to a range of health and wellbeing benefits. Join us in fostering a sense of belonging and making a meaningful impact on young players' lives at our iconic Hale End Academy.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Trading Manager (FTC)
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Arsenal are looking for when hiring for a Ecommerce Trading Manager (FTC).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Arsenal for the Ecommerce Trading Manager (FTC), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Arsenal as a Ecommerce Trading Manager (FTC), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Arsenal’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Trading Manager (FTC).
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Arsenal, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Arsenal's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Arsenal. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Arsenal
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Arsenal uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Arsenal. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
