Commercial Marketing Executive (Retention) in London

We're looking for a Commercial Marketing Executive (Retention) to help deliver marketing campaigns that strengthen supporter engagement and drive revenue growth across our commercial experience-based products. As part of our Commercial Marketing team, you'll support the delivery of retention-focused marketing strategies across seasonal memberships, ticketing and hospitality. Working in a fast-paced and collaborative environment, you'll help create seamless supporter journeys, optimise campaign performance and deliver exceptional experiences that keep supporters connected with our club.

We are one of the most famous clubs in world football, with a rich heritage and history of success. Beyond that, we are passionate about our local community and have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing.

Our Commitment to Safeguarding: We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment.

Your day-to-day:

• Support retention marketing campaigns - you will help plan, execute and optimise campaigns across owned, paid and earned channels to drive engagement and retention.
• Manage stakeholder relationships - you'll act as a key marketing contact for colleagues working across seasonal memberships, ticketing and hospitality.
• Enhance supporter journeys - you will design and optimise supporter experiences across multiple touchpoints to encourage long-term engagement.
• Monitor campaign performance - you'll review engagement data, identify opportunities and recommend improvements to maximise results.
• Develop creative campaigns - you will work with internal teams and agency partners to produce channel-specific creative assets.
• Leverage supporter insights - you'll utilise audience insights and performance data to deliver targeted and effective campaigns.
• Produce reporting and analysis - you will collaborate with Digital and Insights colleagues to track KPIs and deliver accurate performance reporting.
• Champion cross-functional collaboration - you'll connect campaigns across content, retail and other commercial areas to maximise supporter engagement throughout the marketing funnel.

What we are looking for:

• Retention marketing experience - you've supported commercially focused retention marketing campaigns that have delivered measurable results.
• Multi-channel marketing knowledge - you understand how paid, owned and earned media channels work together to achieve campaign objectives.
• Hands-on campaign delivery skills - you're comfortable using owned-channel marketing platforms, including email marketing tools.
• Data-driven mindset - you can interpret performance data and translate insights into actionable recommendations.
• Relationship-building ability - you confidently collaborate with stakeholders and manage external agency relationships effectively.
• Excellent communication skills - you build positive working relationships and communicate clearly with a range of audiences.
• Commercial acumen and accountability - you're motivated by delivering tangible outcomes while maintaining high standards of quality and efficiency throughout.

Why choose us: At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with your length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A competitive health and wellbeing benefits package.
• A leading Employee Assistance Programme.
• Great discounts with some of our Partners.
• An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks.

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in the application.

Application Closing Date - Friday 20th November 2026. Updates on the status of your application will be sent via email, please routinely check your spam and junk folders.