At a Glance
- Tasks: Oversee stadium tours and museum experiences, driving revenue and enhancing visitor engagement.
- Company: Join Arsenal, a leading football club with a commitment to diversity and inclusion.
- Benefits: Enjoy generous holidays, health benefits, and flexible working options.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
- Why this job: Lead a passionate team and create unforgettable experiences for fans and visitors.
- Qualifications: Experience in tourism or leisure, strong leadership skills, and a results-driven mindset.
The predicted salary is between 36000 - 60000 £ per year.
Tour and Museum Operations Manager (Fixed Term Contract)
We are looking for a Tour and Museum Operations Manager on a fixed-term basis to cover maternity.
In this exciting role, you\'ll oversee the stadium tour route and museum experience and have the responsibility of driving revenue, managing budgets, and delivering capital investment projects that enhance visitor engagement.
Your day-to-day
- Own commercial performance - you will lead revenue, profit, and cost management across Stadium Tours and Museum, delivering against key financial targets
- Champion supporter experience - you will take pride in the delivery of best-in-class experiences across all tour offerings, and you\'ll maintain high standards and exceptional performance across TripAdvisor, Google, and VisitEngland
- Lead and inspire - you will manage a core team and wider casual workforce, fostering a high-performance culture and strong team engagement
- Create unforgettable moments - you will design and deliver exciting new offerings that inspire guests to visit Emirates Stadium throughout the year
- Manage financial operations - you will oversee budgets, P&L, and internal systems to deliver cost efficiencies and financial targets
- Uphold safety and compliance - you will prioritise the safety of visitors and colleagues by ensuring all experiences meet health, safety, and regulatory standards
What we are looking for
- Industry expert - you\'ll have a deep understanding of the tourism (and/or leisure) industry and know how to apply your experience to a fast paced, high turnover environment
- Operational background - you will have a track record in managing day-to-day operations and be able to develop and deliver amazing product experiences
- Inspiring leader - you will have excellent line management experience and relish the opportunity to grow and develop sizeable operational teams
- Confident decision maker - you act decisively to make decisions that matter, even under pressure, and support others in doing the same
- Results-driven mindset - you will have a proven track record of increasing sales and profit and use sound commercial judgement to unlock new opportunities
- Flexible attitude - you\'ve got the ability to adapt to new situations and can tailor your approach to suit a range of challenges
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging. As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- An Employee Assistance Programme
- Great discounts with some of our Partners
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a disabled person according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Application Closing Date
14th September 2025. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Good luck!
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Management and Manufacturing
- Travel Arrangements
Tour and Museum Operations Manager (Fixed Term Contract) in City of London employer: Arsenal Football Club
At Arsenal, we pride ourselves on fostering a vibrant and inclusive work culture that champions diversity and personal growth. As a Tour and Museum Operations Manager, you will not only lead a passionate team in delivering exceptional visitor experiences but also benefit from generous holiday allowances, flexible working models, and extensive learning opportunities. Join us at Emirates Stadium, where your contributions will be valued, and your career can flourish in a supportive environment dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Tour and Museum Operations Manager (Fixed Term Contract) in City of London
✨Get Involved in Local Travel Events
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We think you need these skills to ace Tour and Museum Operations Manager (Fixed Term Contract) in City of London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Tour and Museum Operations Manager (Fixed Term Contract) role at Arsenal Football Club.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Tour and Museum Operations Manager (Fixed Term Contract) position at Arsenal Football Club.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Arsenal Football Club.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Arsenal Football Club's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Tour and Museum Operations Manager (Fixed Term Contract).
How to prepare for a job interview at Arsenal Football Club
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Arsenal Football Club.
