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- Tasks: Oversee stadium tours and museum experiences, driving revenue and enhancing visitor engagement.
- Company: Join Arsenal, a leading football club with a commitment to diversity and inclusion.
- Benefits: Enjoy generous holidays, health benefits, and flexible working options.
- Why this job: Lead a passionate team and create unforgettable experiences for fans and visitors.
- Qualifications: Experience in tourism or leisure, strong leadership skills, and a results-driven mindset.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
Tour and Museum Operations Manager (Fixed Term Contract)
We are looking for a Tour and Museum Operations Manager on a fixed-term basis to cover maternity.
In this exciting role, you\’ll oversee the stadium tour route and museum experience and have the responsibility of driving revenue, managing budgets, and delivering capital investment projects that enhance visitor engagement.
Your day-to-day
- Own commercial performance – you will lead revenue, profit, and cost management across Stadium Tours and Museum, delivering against key financial targets
- Champion supporter experience – you will take pride in the delivery of best-in-class experiences across all tour offerings, and you\’ll maintain high standards and exceptional performance across TripAdvisor, Google, and VisitEngland
- Lead and inspire – you will manage a core team and wider casual workforce, fostering a high-performance culture and strong team engagement
- Create unforgettable moments – you will design and deliver exciting new offerings that inspire guests to visit Emirates Stadium throughout the year
- Manage financial operations – you will oversee budgets, P&L, and internal systems to deliver cost efficiencies and financial targets
- Uphold safety and compliance – you will prioritise the safety of visitors and colleagues by ensuring all experiences meet health, safety, and regulatory standards
What we are looking for
- Industry expert – you\’ll have a deep understanding of the tourism (and/or leisure) industry and know how to apply your experience to a fast paced, high turnover environment
- Operational background – you will have a track record in managing day-to-day operations and be able to develop and deliver amazing product experiences
- Inspiring leader – you will have excellent line management experience and relish the opportunity to grow and develop sizeable operational teams
- Confident decision maker – you act decisively to make decisions that matter, even under pressure, and support others in doing the same
- Results-driven mindset – you will have a proven track record of increasing sales and profit and use sound commercial judgement to unlock new opportunities
- Flexible attitude – you\’ve got the ability to adapt to new situations and can tailor your approach to suit a range of challenges
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging. As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- An Employee Assistance Programme
- Great discounts with some of our Partners
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a disabled person according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Application Closing Date
14th September 2025. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Good luck!
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Management and Manufacturing
- Travel Arrangements
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Tour and Museum Operations Manager (Fixed Term Contract) employer: Arsenal Football Club
Contact Detail:
Arsenal Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour and Museum Operations Manager (Fixed Term Contract)
✨Tip Number 1
Get to know the company inside out! Research Arsenal's values, recent projects, and their approach to visitor engagement. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations management and revenue generation. Think about specific examples from your past experiences that demonstrate your leadership and decision-making skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Tour and Museum Operations Manager (Fixed Term Contract)
Some tips for your application 🫡
Show Your Passion for Tourism: When writing your application, let your enthusiasm for the tourism and leisure industry shine through. We want to see how your experience aligns with our mission to create unforgettable visitor experiences at Emirates Stadium.
Highlight Your Leadership Skills: Make sure to showcase your line management experience and how you've inspired teams in the past. We’re looking for someone who can lead and motivate a diverse workforce, so share examples of how you’ve done this successfully.
Be Results-Driven: We love numbers! Include specific achievements that demonstrate your ability to drive revenue and manage budgets effectively. Show us how you’ve used your commercial judgement to unlock new opportunities in previous roles.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to match the job description. We appreciate candidates who take the extra step to show they understand what we’re looking for.
How to prepare for a job interview at Arsenal Football Club
✨Know Your Stuff
Make sure you brush up on the tourism and leisure industry, especially as it relates to stadium tours and museum operations. Familiarise yourself with current trends and challenges in the sector, so you can speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you inspired your team or improved performance. This will demonstrate your ability to lead and foster a high-performance culture, which is key for this role.
✨Be Results-Driven
Come ready to discuss your track record in increasing sales and managing budgets. Have some numbers at your fingertips that showcase your achievements, as this will highlight your commercial judgement and results-driven mindset.
✨Emphasise Safety and Compliance
Since safety is a priority, be prepared to talk about how you've ensured compliance with health and safety regulations in previous roles. Share any relevant experiences that show your commitment to creating safe environments for both visitors and staff.
