Player Care Manager - Women's First Team in St Albans

We are looking for a Player Care Manager for our Women's First Team, to be responsible for developing and delivering a comprehensive player care strategy to support the holistic development, wellbeing, and transition of players at all stages of their careers. This role will ensure that all processes and structures are in place to support players both on and off the pitch, reinforcing club culture and values.

We are one of the most famous clubs in world football, with a rich heritage and history of success. Beyond that, we are passionate about our local community and have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Your day-to-day

• Oversee exceptional onboarding and offboarding - you'll deliver a robust onboarding and offboarding process to ensure smooth and positive transitions for players and staff joining or leaving us, coordinating the player signing process to ensure a well-organised and welcoming integration into our club.
• Develop and deliver our player care strategy - you'll establish key mechanisms and define robust support structures to aid the holistic development of our players.
• Handle player relocation - you will manage and coordinate all aspects of player relocation, providing high-quality support and ensuring a seamless experience for both incoming and outgoing players.
• Track important milestones - you'll make sure that momentous occasions don't go unnoticed, staying aware of and celebrating our players' career moments and achievements.
• Manage critical legal workflows - you will be responsible for managing visa and right-to-work processes, ensuring full compliance with applicable regulations.
• Uphold our high standards - you'll be entrusted to maintain accurate and up-to-date records for players and staff, keeping data secure and regularly updated.
• Provide day-to-day operational support for players - you will be on hand to assist players with expenses, scheduling and club-related systems.
• Coordinate ticket requests - you'll be entrusted with managing ticket allocation for our players for home fixtures, attending all games to support player guests, visitors and hospitality arrangements.
• Champion player education - you will facilitate player education programmes through players grants once approved by our Director of Women's Football.

What we are looking for

• Background in a fast-paced environment - you come with a track record of working in a demanding environment.
• Service-driven philosophy - you pride yourself on creating, developing and delivering support programmes for individuals to thrive in high pressure environments.
• Natural collaborator - you thrive when you're working collaboratively within a multidisciplinary team, always putting the team's needs first, and you can easily work with a broad range of colleagues across multiple departments.
• Best-in-class communication skills - you possess the ability to build meaningful, impactful relationships with colleagues and external stakeholders.
• Organised mindset - you've got excellent time management skills and you're able to manage multiple workstreams, adapting to competing priorities seamlessly.
• Exceptional attention to detail - you have sound administrative and organisational skills and you're adept at delivering high-quality work at speed, without compromising on quality or accuracy.
• Flexible and adaptable approach - you're able to work flexibly and make yourself readily available, including being on site in line with player schedule, weekends and independent travel.
• A proud ambassador for our club - you're a professional that operates with the utmost discretion and confidentiality, and you can role model our club values.

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with your length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A competitive health and wellbeing benefits package.
• A leading Employee Assistance Programme.
• Great discounts with some of our Partners.
• An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks.

Discover why ‘Our Gunners’ are proud to be part of our team.

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.

Application Closing Date - Sunday 21st November 2026. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there. Good luck!