Venue Process Analyst in London

We are looking for a Venue Process Analyst to take ownership of analysing and enhancing key processes across our venue operations. In this role you will map end‐to‐end workflows, identify inefficiencies, and implement scalable solutions to support commercial success and operational efficiency.

Working across cross‐functional teams you will ensure processes are aligned, efficient, and data‐driven. This is an opportunity to make a tangible impact on our supporter experience, with a continuous emphasis on process evolution and optimisation.

Your Day‐to‐Day:

• Analyse and improve processes – you will map, document, and review operational workflows, identifying risks and opportunities for optimisation.
• Design and implement solutions – you will support the creation of new processes that improve efficiency, accuracy, and consistency across venue operations.
• Collaborate across departments – you will work closely with internal teams such as Sales, Ticketing, Operations, and Technology to ensure alignment on best practices.
• Deliver actionable insights – you will analyse sales performance, attendance, and seat utilisation, producing dashboard reports to inform strategic decisions.
• Support key project deliveries – you will assist with requirement gathering, testing, and post‐implementation reviews for new systems and initiatives.
• Upskill and assist colleagues – you will support the communication and training of new venue department processes and systems as they are introduced.
• Maintain governance and documentation – you will help establish structured governance, ensuring accountability across the venue department through accurate and accessible process documentation.

What We Are Looking For:

• Project management and process management experience – you are comfortable owning end‐to‐end projects, advising contributors and adhering to budgets and SLAs.
• Analytical and detail‐oriented – you possess effective problem‐solving skills with a keen eye for operational detail.
• Process improvement expertise – you are experienced in mapping workflows and enhancing efficiency through process analysis.
• Data and reporting tool proficiency – you are well versed in utilising spreadsheets and visualisation tools (Excel, Power BI, Tableau) to produce dashboards and performance reports.
• Collaborative communicator – you enjoy communicating effectively with stakeholders and providing regular reports on insights, observations, and opportunities.
• Organised and adaptable – you are proficient in managing multiple priorities simultaneously in a dynamic, fast‐paced environment.
• Inquisitive learner – you demonstrate an eagerness to identify smarter ways of working, with a continuous emphasis on ongoing process improvement.
• Ticketing industry knowledge – you hold demonstrated experience in a ticketing, venue operations, or sporting environment, with an understanding of ticketing systems (e.g. Ticketmaster).

Why Choose Us:

• An exciting reward and recognition scheme.
• Generous holiday allowance which increases with your length of service.
• Great internal learning and development programmes.
• A flexible hybrid working model.
• Priority access to apply for match tickets.
• A competitive health and wellbeing benefits package.
• A leading Employee Assistance Programme.
• Great discounts with some of our partners.

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long‐term health conditions. If you need disability‐related adjustments to the recruitment process, please indicate this in your application.

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment.

Application Closing Date: Monday, 26th January, 2026. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.