At a Glance
- Tasks: Support matchday operations and create an unforgettable atmosphere for fans at Emirates Stadium.
- Company: Join one of the most famous football clubs with a rich history and community focus.
- Benefits: Flexible casual role with opportunities to work at exciting events and matches.
- Other info: Evening and weekend shifts required; great for students looking for flexible work.
- Why this job: Be part of a winning team and enhance the supporter experience on matchdays.
- Qualifications: Experience in hospitality, customer service, and event planning is a plus.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a number of Matchday and Events Assistants on a casual basis. Reporting into the Supporter Experience team, this role will support the execution of our Women’s and Men’s fixtures and key activations at Emirates Stadium, ensuring an outstanding matchday atmosphere and positive supporter experience.
Your day-to-day
- Oversee matchday production preparation - you'll support the execution of the matchday in-bowl production, including assisting the delivery of the matchday show, as well as internal and external activations.
- Support with scheduling and matchday operations - you will work alongside various matchday teams to ensure successful delivery of all matchday operations.
- Strive for continuous improvement - you'll seek to add value where possible to improve the end-to-end supporter experience.
- Bring a fresh perspective - you will help to shape key club moments which resonate with our global supporter base.
- Deliver across key touchpoints - you'll assist the Supporter Experience team in delivering best in class touchpoints for supporters and other groups.
- Have a positive impact for stakeholders - you will communicate effectively with various internal and external stakeholders.
- Keep a safety conscious mindset - you'll understand internal protocols and processes, such as Health & Safety and Safeguarding processes in events.
- Provide exceptional customer service - you will provide excellent customer service to those attending matchdays and events.
Please note: This casual role will require working evenings and weekends, as per the requirements of matchdays at Emirates Stadium, and other venues as and when required.
What we are looking for
- Track record in a similar hospitality and customer service role - you've previously thrived in a proactive hospitality and events role within a customer service focused environment.
- Background in major events - you have a history of planning and delivering major events which drive significant external impact within sport or entertainment.
- Best-in-class organisational skills - you have proven experience in managing a varied workload in a fast-paced operational environment.
- Passion for customer service - you take pride in providing excellent customer service and you thrive in a customer-centric environment.
- Flexible and adaptable approach - you are available to work across evenings, weekdays and weekends.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below.
The information you share with us about your health or disability will not be used in recruitment decisions.
Application Closing Date - Friday 14th August 2026
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later. Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.
Good luck!
Matchday and Events Assistant (Casual Role) in London employer: Arsenal Football Club
Arsenal Football Club is an exceptional employer, offering a dynamic work environment where you can thrive in the retail merchandising sector. With a strong focus on employee development and collaboration across teams, you'll have the opportunity to grow your skills while contributing to creating memorable experiences for our supporters. Located in the heart of London, we provide a vibrant culture that celebrates teamwork and innovation, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Matchday and Events Assistant (Casual Role) in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Arsenal Football Club and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Matchday and Events Assistant (Casual Role) in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Arsenal Football Club that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Arsenal Football Club.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Arsenal Football Club get a sense of who you are beyond your experience!
How to prepare for a job interview at Arsenal Football Club
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Arsenal Football Club and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
