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- Tasks: Deliver exceptional customer service and engage with visitors at our iconic Emirates Stadium.
- Company: Join one of the most famous football clubs in the world, rich in heritage and community spirit.
- Benefits: Earn London Living Wage and enjoy a vibrant work environment during matchdays.
- Other info: Flexible hours available, including evenings and weekends, with opportunities for growth.
- Why this job: Be part of a passionate team and create memorable experiences for fans and visitors.
- Qualifications: Retail experience, confident communication skills, and a love for teamwork.
The predicted salary is between 12 - 12 £ per hour.
We are looking for passionate Casual Retail Assistants to play a vital role in ensuring our visitors experience an exceptional level of customer service at every touchpoint. Our stores at the Emirates Stadium provide an amazing opportunity for people to engage with our club. We're proud to sell a wide range of club products and act as a hub of visitor activity through the football season, especially on a matchday.
Rate of pay: London Living Wage
Your day-to-day:
- Deliver exceptional customer service - you'll seamlessly provide excellent customer service through interacting with visitors in a proactive and enthusiastic manner.
- Be the go-to expert - you will demonstrate a good understanding of all club products and eagerly provide visitors with the best quality service and information.
- Work at pace - you'll be proactive and ready to ensure you can support a high volume of customers without compromising on quality.
- Act as a proud ambassador for our club - you'll take pride in upholding uniform excellence and maintaining high standards of health, safety and security.
- Be a team player - you'll demonstrate a flexible and proactive member of the team and always seek to support your colleagues.
What we are looking for:
- Experience in a retail based role - you thrive when you're delivering amazing experiences to visitors and customers in a busy in-store environment.
- Confident communicator - you've got a natural passion for providing an engaging service to all visitors in our stores.
- Passionate team player - you pride yourself on your ability to go the extra mile for your colleagues.
- Flexibility - you're a reliable individual who is able to work flexibly across the week, including evenings, weekends and during peak holiday periods.
You must be 16 years of age by 2nd June 2026 in order to apply for these positions.
Arsenal for Everyone: Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader: We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
Application Closing Date: Tuesday 19th May 2026. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there. Good luck!
Casual Retail Assistants in London employer: Arsenal Football Club
Contact Detail:
Arsenal Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Retail Assistants in London
✨Tip Number 1
Get to know the club! Familiarise yourself with Arsenal's history, values, and products. This will not only help you stand out during interviews but also show your genuine passion for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with visitors. Role-playing with friends or family can help you feel more confident when interacting with customers.
✨Tip Number 3
Be flexible and ready to adapt! Retail can be unpredictable, especially on matchdays. Show that you're willing to go the extra mile and support your team, which is a key trait they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to check your email for updates!
We think you need these skills to ace Casual Retail Assistants in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional customer service and being part of our club's community.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail. Mention specific examples of how you've gone the extra mile for customers or worked well in a team – we love to see that!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it friendly!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Arsenal Football Club
✨Know Your Club
Before the interview, make sure you do your homework on the club's history, values, and community initiatives. Being able to discuss what makes the club special will show your passion and commitment.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond for a customer, as this is key for a Casual Retail Assistant.
✨Team Player Attitude
Be ready to talk about your experiences working in a team. Highlight times when you supported colleagues or contributed to a positive team environment, as teamwork is crucial in a busy retail setting.
✨Flexibility is Key
Since the role requires flexibility, be prepared to discuss your availability and willingness to work during peak times, including evenings and weekends. Showing that you're adaptable will make you a more attractive candidate.