The Role
We are looking for Casual Qualified Matchday Stewards who hold their level 2 certificate in spectator safety to play a vital role in our matchday operations, fulfilling safety and security duties, providing best-in-class service to stadium attendees and enhancing the supporter and customer experience.
Please note, successful applications will be required to undergo a DBS and Right to Work Check.
Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Your day-to-day
- Crowd Management: you will deal with all aspects of crowd control and crowd safety from last mile to ingress to circulation through to egress and dispersal, ensuring the safe entry and exit of guests and preventing unauthorised entry into and from the stadium. Reporting any changes in crowd dynamics and being proactive in your approach to handle
- Safety and Security: you will manage, monitor, and control the safety of all matchday attendees including exit gates, lifts and staircases ensuring clear passage in the event of an emergency.
- Conflict Management: you'll ensure you are adept at handling conflict and managing queues in a calm and professional manner
- Customer Service: you will provide an excellent level of customer service for all supporters in matchday attendance, with the ability to communicate effectively, answer queries and accurately provide guidance around the stadium
- Ticket Checking: you'll actively checking matchday and event tickets to ensure no unauthorised entry into the stadium
What we are looking for
- Experience: you will have your Level 2 certificate in Spectator Safety
- Teamwork: you are an effective communicator and team player, more than willing to collaborate and support the members of your team on matchdays to drive success and offer exceptional safety, security, and customer service
- Proactive: you will have strong attention to detail and ensure all safety and security standards are held throughout
- Excellent Communication: you will have the ability to clearly communicate with all supporters and guests, providing a positive experience for all attendees in a fast-paced event day environment
- Committed: you will be prepared to work in all weather conditions
- Flexibility: you will have availability to work evenings, weekdays, and weekends
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in the application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Application Closing Date
Tuesday 3rd November 2026
#J-18808-Ljbffr
Casual Qualified Matchday Steward employer: Arsenal Football Club
Arsenal is not just a football club; it's a vibrant community that values trust, belonging, and personal growth. As an Ecommerce Trading Manager, you'll thrive in a dynamic environment that champions collaboration and innovation, with access to generous benefits, professional development opportunities, and a commitment to diversity and inclusion. Join us in delivering exceptional online experiences for our supporters while enjoying a flexible working model and a culture that celebrates every team member's contribution.
