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For Companies At a Glance
- Tasks: Engage with fans, deliver tours, and provide exceptional customer service at the Emirates Stadium.
- Company: Join one of the most famous football clubs in the world, known for its rich history and community spirit.
- Benefits: Enjoy competitive pay, flexible hours, and the chance to work with passionate football fans.
- Why this job: Be the face of Arsenal, share its legacy, and create unforgettable experiences for visitors.
- Qualifications: Customer service experience, excellent communication skills, and a passion for football are essential.
- Other info: Must be 18+ by September 2025; commitment to diversity and inclusion is a priority.
The Role
We are looking for enthusiastic and passionate Tour Hosts to join our Stadium Tours and Museum team on a casual basis.
Our Stadium Tours and Museum experience provides an amazing opportunity for football supporters to engage with us. We provide self-guided audio tours into the heart of the Emirates Stadium to approx. 300,000 fans every year, as well as offering VIP tours, led by a variety of Arsenal Legends.
You will be the face of our club and play a key role in communicating our story to all of our visitors. You\’ll take great pride in ensuring visitors receive the highest standard of service and you will proactively identify opportunities to deliver a world class experience.
Rate of pay: London Living Wage
Who We Are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Deliver exceptional customer service – you\’ll seamlessly provide excellent front of house services through interacting with visitors in a proactive and enthusiastic manner
- Be the go-to expert – you will demonstrate a good understanding of all tour products and experiences and areas of our stadium
- Champion the effective use of multimedia – you\’ll confidently brief visitors on how to use our audio tour equipment and ensure the devices are maintained
- Become an engaging tour leader – you will gain the ability to deliver guided tour experiences to large groups of visitors
- Assist the team with the wider tour portfolio – you\’ll be eager to support the team with the delivery of our specialist tour experiences such as VIP, match-day and legend tours
- Upsell related products and offerings – you\’ll utilise your excellent rapport building skills to proactively highlight opportunities for visitors to purchase guidebooks and souvenirs
- Act as a proud ambassador for our club – you\’ll take pride in upholding uniform excellence and maintaining high standards of health, safety and security
What We Are Looking For
- Background in a customer-facing environment – you\’ve worked at a visitor attraction or in a front line customer-facing role
- Passion for exceptional customer service – you thrive when you\’re delivering amazing experiences for visitors
- Excellent communicator – you\’ve got a natural passion for providing an engaging service to visitors from all walks of life
- Confident presentation skills – you are comfortable engaging with a variety of guests in a passionate way that\’s authentic to our brand and values
- A thirst for knowledge – you\’re eager to develop expert level knowledge about the legacy and history of our club
- Flexibility – you\’re a reliable individual who is able to work flexibly across the week, including evenings, weekends and during peak holiday periods
You must be 18 years of age or older by Monday 15th September 2025 in order to apply for these positions.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Application Closing Date – Monday 1st September 2025
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Good luck! #J-18808-Ljbffr
Tour Hosts (Casual Role) employer: Arsenal F.C
Contact Detail:
Arsenal F.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Hosts (Casual Role)
✨Tip Number 1
Familiarise yourself with the history and legacy of Arsenal Football Club. Being able to share interesting facts and stories during tours will not only impress visitors but also demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a mock tour setting. This will help you become more comfortable presenting information and answering questions in an engaging manner.
✨Tip Number 3
Show your enthusiasm for customer service by volunteering at local events or attractions. This experience will enhance your ability to connect with visitors and provide exceptional service, which is crucial for this role.
✨Tip Number 4
Be prepared to discuss your flexibility in working hours during the interview. Highlight any previous experience where you've adapted to changing schedules, as this is important for a casual role like this one.
We think you need these skills to ace Tour Hosts (Casual Role)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what the Tour Hosts position entails. Focus on the key responsibilities and required skills, such as customer service experience and communication abilities.
Tailor Your CV: Highlight relevant experience in customer-facing roles. Emphasise any previous work in visitor attractions or similar environments, showcasing your passion for delivering exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the club. Mention specific experiences that demonstrate your ability to engage with visitors and provide excellent service.
Showcase Your Knowledge: Demonstrate your knowledge about Arsenal FC and its history in your application. This shows your genuine interest in the club and your eagerness to share this information with visitors.
How to prepare for a job interview at Arsenal F.C
✨Show Your Passion for Football
Make sure to express your enthusiasm for football and the club during the interview. Share any personal experiences or connections you have with the sport, as this will demonstrate your genuine interest in the role and the club's heritage.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to ensure a positive experience for visitors, as this is crucial for the Tour Host role.
✨Know the Club's History
Familiarise yourself with the club's history, key achievements, and notable players. Being able to discuss these topics confidently will show that you are knowledgeable and passionate about the club, which is essential for engaging with visitors.
✨Practice Engaging Communication
Work on your presentation and communication skills before the interview. You may be asked to demonstrate how you would engage with a group of visitors, so practice speaking clearly and enthusiastically about the tour experience.