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- Tasks: Manage omni-channel digital campaigns and enhance supporter engagement through data-driven strategies.
- Company: Join Arsenal F.C., a globally renowned football club with a rich history and community focus.
- Benefits: Enjoy flexible working, generous holidays, and exclusive match ticket access.
- Why this job: Be part of a dynamic team driving innovation in digital marketing for a leading sports brand.
- Qualifications: Experience in omni-channel marketing and proficiency with MarTech platforms required.
- Other info: We promote diversity and inclusion, welcoming applications from all backgrounds.
The predicted salary is between 52000 - 72000 £ per year.
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The Role
We are looking for a
The Role
We are looking for a Senior Digital Activation Executive who will play a key role in our ambitious personalisation journey, from delivering on a campaign by campaign basis, to building personalised journeys for our valued supporters.
This shift will be insight led and anchored in our new approach to supporter segmentation, aiming to maximise engagement with our club and deliver best-in-class experiences across our digital campaign channels such as email, SMS, push, web and app.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Provide omni-channel campaign management – you\’ll work collaboratively with multiple stakeholders to manage the delivery of digital campaigns across our owned and operated channels
- Oversee MarTech platforms – you will be entrusted as one of the primary day-to-day users, and subject matter experts, of our MarTech platforms
- Maximise our data – you\’ll relish the opportunity to maximise the use of the data we hold on our supporters, to drive the most relevant and timely experiences for them and you will work closely with the data and insights team to analyse the effectiveness of campaigns, monitor any A/B testing results, to optimise output
- Drive innovation – you will act as a core part of the team that drives the transition from a traditional campaign model to an insight driven journey-based approach, as part of a wider personalisation strategy
- Enhance supporter engagement – you\’ll actively champion our supporter segmentation, and work alongside key members of the Marketing team to ensure that our digital campaigns are tailored to our audience
- Lead campaigns – you will lead on complex project-based campaign activity, such as membership renewals and kit launches, ensuring that key learnings are used to shape the campaign approach and strategy
- Collaborate with colleagues across our club – you\’ll work with the Campaign and Insights team and Internal Design Studio to review creative assets against our club guidelines and best practice, ensuring that the supporter experience is carefully considered at every touchpoint
- Manage internal stakeholders – you will engage with and manage campaign stakeholders expectations across the end-to-end process, understanding business needs and advising where necessary the best course of action in achieving campaign objectives
What we are looking for
- Omni-channel marketing background – you\’ve got experience in the delivery of omni-channel digital marketing campaigns, operating customer data platforms and/or omni-channel marketing solutions
- Experienced digital campaign planner – you come with experience of managing campaigns across multiple digital channels, such as email, SMS, push notifications and personalised banners across .com/app as well as experience in building out insight led customer journeys
- Proficiency with MarTech platforms – you\’re familiar with one or more of the following platforms: Salesforce Marketing Cloud, Cheetah Digital, Braze, Dot Digital, Twillo, Bloomreach, mParticle, Airship, SWRVE, InCrowd
- Best-in-class communicator – you pride yourself on your ability to clearly communicate business requirements and strategies to colleagues and external agencies
- Excellent attention to detail – you are well versed in delivering precise and effective customer communications and you have a proven ability to manage multiple, competing priorities simultaneously
Why choose us
At Arsenal, We Want Everyone To Feel a Sense Of Trust And Belonging, So We Are Proud Of Both Our Club Values And Also What We Offer To Our Employees. As One Of Our Gunners, You Will Receive
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a disabled person according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Application Closing Date – Sunday 13th July 2025
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Good luck!
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Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Marketing
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Industries
Marketing Services
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Senior Digital Activation Executive employer: Arsenal F.C
Contact Detail:
Arsenal F.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Digital Activation Executive
✨Tip Number 1
Familiarise yourself with the latest trends in omni-channel marketing. Understanding how to effectively engage supporters across various digital platforms will set you apart. Research successful campaigns from other sports teams to gather insights.
✨Tip Number 2
Get hands-on experience with MarTech platforms mentioned in the job description, like Salesforce Marketing Cloud or Braze. If you haven't used them before, consider taking online courses or tutorials to boost your knowledge and confidence.
✨Tip Number 3
Network with professionals in the sports marketing industry. Attend relevant events or webinars where you can meet people who work at clubs like Arsenal F.C. This could lead to valuable connections and insights about the role.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven engagement through data-driven campaigns. Be ready to share metrics and outcomes that demonstrate your impact, as this will resonate well with the hiring team.
We think you need these skills to ace Senior Digital Activation Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in omni-channel marketing and digital campaign management. Use specific examples that demonstrate your ability to deliver campaigns across various digital channels, as mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for Arsenal F.C. and how your skills align with their mission of enhancing supporter engagement. Mention your familiarity with MarTech platforms and your experience in data-driven marketing strategies.
Showcase Relevant Experience: When detailing your work history, focus on roles where you managed digital campaigns or worked with customer data platforms. Highlight any successful projects that involved personalisation or segmentation strategies.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your communication is clear and professional, reflecting the best-in-class standards that Arsenal F.C. values.
How to prepare for a job interview at Arsenal F.C
✨Know Your Digital Marketing Channels
Familiarise yourself with the various digital channels mentioned in the job description, such as email, SMS, and push notifications. Be prepared to discuss your experience managing campaigns across these platforms and how you can leverage them for Arsenal F.C.'s personalised journeys.
✨Showcase Your Data Skills
Highlight your ability to analyse data and insights to optimise campaign performance. Be ready to provide examples of how you've used data to drive engagement and improve customer experiences in previous roles.
✨Demonstrate Collaboration Experience
Since the role involves working with multiple stakeholders, share specific instances where you've successfully collaborated with teams or departments to achieve campaign goals. This will show your ability to manage internal relationships effectively.
✨Emphasise Attention to Detail
Given the importance of precise communications in this role, prepare to discuss how you ensure accuracy in your work. You might want to mention any tools or processes you use to maintain high standards in your campaigns.