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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage the Arsenal Direct inbox.
- Company: Join one of the most famous football clubs with a rich heritage.
- Benefits: Earn £13.85 per hour and gain valuable experience in ecommerce.
- Why this job: Be part of a winning team and enhance the customer experience for supporters.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
Overview
Join to apply for the Ecommerce Customer Service Executive (Casual Role) role at Arsenal Football Club.
The Role
We are looking to increase our pool of Casual Ecommerce Customer Service Executives to help support the growth of Arsenal Direct (our official online store) and ensure fantastic customer service for our supporters, by managing our Arsenal Direct inbox and ensuring all questions and emails are responded to. Our objective is to develop the best ecommerce business in world football, and this role will help play a part in achieving this.
Rate of pay: This role will be paid on the basis of £13.85 per hour.
Who We Are
We are one of the most famous clubs in world football, with a rich heritage and history of success. We are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a defined purpose: to act for a winning team, culture and community. We champion our community and each other, and we do the right thing (even when no one is looking).
Discover why Our Gunners are proud to be part of our team – view their stories here.
Your day-to-day
- Deliver excellent customer service – you will support the management of the Arsenal Direct inbox by responding to all supporter queries in a timely manner
- Connect with our wider teams – you\’ll collaborate with our Supporter Services team, our warehouse which fulfils our orders and any relevant 3rd parties to resolve customer queries in a helpful and supportive way
- Track and monitor our data – you will update any shared documents and trackers so our response rates and overall performance can be monitored
- Enhance the customer service experience – you\’ll innovatively and pro-actively suggest ways to reduce inbound queries and improve customer satisfaction
What we are looking for
- Proven customer service background – you have demonstrable experience of providing exceptional customer service
- Excellent communicator – you\’re confident communicating with a broad range of internal and external customers, adapting style and approach as and when required
- Technical Expertise – you have experience using Microsoft Office platforms (Outlook, Word and Teams)
- Exceptional organisation skills – you have the ability to manage your own workload and juggle multiple queries at once
- Adaptable approach – you are a fast learner and comfortable using multiple internal and external systems to resolve queries
- Flexible approach – you are able to work varied days and hours based on customer demand and peak trading periods
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a disabled person according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Application closing date
Application Closing Date: Wednesday 8th October 2025. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email; please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will end up there. Good luck!
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Seniority level
- Entry level
Employment type
- Contract
Job function
- Other
Industries
- Administrative and Support Services
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Ecommerce Customer Service Executive (Casual Role) employer: Arsenal F.C
Contact Detail:
Arsenal F.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Customer Service Executive (Casual Role)
✨Tip Number 1
Get to know the company inside out! Research Arsenal Direct and understand their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with a variety of customers, it’s crucial to be clear and confident. Try role-playing common customer queries with friends or family to get comfortable with different scenarios.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office tools, especially Outlook and Teams, as they’ll be key in your day-to-day tasks. If you can, take a quick online course to brush up on these platforms before your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Arsenal family. Good luck!
We think you need these skills to ace Ecommerce Customer Service Executive (Casual Role)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the role. Mention Arsenal Direct and how you can contribute to our goal of providing fantastic customer service.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arsenal F.C
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled queries in the past, especially in a fast-paced environment. This role is all about providing exceptional service, so show them you’ve got what it takes!
✨Familiarise Yourself with Arsenal Direct
Do a bit of homework on Arsenal Direct and its operations. Understanding their products and services will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can enhance the customer experience.
✨Show Off Your Communication Skills
Since this role involves communicating with a variety of people, practice articulating your thoughts clearly and confidently. Think about how you would adapt your communication style for different audiences, and be prepared to discuss this during the interview.
✨Be Ready to Discuss Flexibility
This position requires a flexible approach to working hours. Be prepared to talk about your availability and how you can adapt to meet customer demand. Highlight any previous experiences where you’ve successfully managed varying workloads or schedules.