At a Glance
- Tasks: Deliver top-notch customer service and manage the Arsenal Direct inbox.
- Company: Join one of the most famous football clubs with a rich heritage.
- Benefits: Earn £13.85 per hour and gain valuable experience in ecommerce.
- Other info: Flexible hours and opportunities for growth in a dynamic environment.
- Why this job: Be part of a winning team and enhance the customer experience for supporters.
- Qualifications: Experience in customer service and excellent communication skills required.
Overview
Join to apply for the Ecommerce Customer Service Executive (Casual Role) role at Arsenal Football Club.
The Role
We are looking to increase our pool of Casual Ecommerce Customer Service Executives to help support the growth of Arsenal Direct (our official online store) and ensure fantastic customer service for our supporters, by managing our Arsenal Direct inbox and ensuring all questions and emails are responded to. Our objective is to develop the best ecommerce business in world football, and this role will help play a part in achieving this.
Rate of pay: This role will be paid on the basis of £13.85 per hour.
Who We Are
We are one of the most famous clubs in world football, with a rich heritage and history of success. We are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a defined purpose: to act for a winning team, culture and community. We champion our community and each other, and we do the right thing (even when no one is looking).
Discover why Our Gunners are proud to be part of our team - view their stories here.
Your day-to-day
- Deliver excellent customer service - you will support the management of the Arsenal Direct inbox by responding to all supporter queries in a timely manner
- Connect with our wider teams - you\'ll collaborate with our Supporter Services team, our warehouse which fulfils our orders and any relevant 3rd parties to resolve customer queries in a helpful and supportive way
- Track and monitor our data - you will update any shared documents and trackers so our response rates and overall performance can be monitored
- Enhance the customer service experience - you\'ll innovatively and pro-actively suggest ways to reduce inbound queries and improve customer satisfaction
What we are looking for
- Proven customer service background - you have demonstrable experience of providing exceptional customer service
- Excellent communicator - you\'re confident communicating with a broad range of internal and external customers, adapting style and approach as and when required
- Technical Expertise - you have experience using Microsoft Office platforms (Outlook, Word and Teams)
- Exceptional organisation skills - you have the ability to manage your own workload and juggle multiple queries at once
- Adaptable approach - you are a fast learner and comfortable using multiple internal and external systems to resolve queries
- Flexible approach - you are able to work varied days and hours based on customer demand and peak trading periods
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application. If you are likely to meet the definition of being a disabled person according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Application closing date
Application Closing Date: Wednesday 8th October 2025. Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email; please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will end up there. Good luck!
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Seniority level
- Entry level
Employment type
- Contract
Job function
- Other
Industries
- Administrative and Support Services
Ecommerce Customer Service Executive (Casual Role) in City of London employer: Arsenal F.C
Arsenal FC is not just a football club; it's a community that values its supporters and employees alike. As a Casual Ecommerce Customer Service Executive, you'll be part of a dynamic team dedicated to delivering exceptional service while enjoying a flexible work environment that fosters personal growth and collaboration. With a commitment to diversity and inclusion, along with opportunities to connect with various departments, Arsenal offers a unique chance to contribute to a world-renowned brand while developing your career in the heart of North London.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Customer Service Executive (Casual Role) in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Arsenal F.C. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Arsenal F.C before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Ecommerce Customer Service Executive (Casual Role) in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Arsenal F.C:Your cover letter is your chance to shine! Tell us why you want to work at Arsenal F.C specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Arsenal F.C!
How to prepare for a job interview at Arsenal F.C
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
