Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers via email, resolving queries and enhancing their experience.
- Company: Join Arsenal, a legendary football club with a rich history and community focus.
- Benefits: Enjoy flexible working, generous holidays, and exclusive match ticket access.
- Why this job: Be part of a winning team that values diversity and fosters personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: We welcome applications from all backgrounds, including those with disabilities.
The predicted salary is between 28800 - 43200 £ per year.
The Role
We are looking for an Ecommerce Customer Service Executive to support our customer experience by providing exceptional service to any supporter who chooses to contact Arsenal Direct via email.
Arsenal Direct provides an amazing opportunity for supporters around the world to engage with our club, providing a platform to sell a wide range of our merchandise and Stadium Tours.
You will be responsible for acting as the first point of contact for our supporters, helping to respond to general questions whilst collaborating with departments across our club to resolve these queries.
Who We Are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Your day-to-day
- Champion communication – you’ll take ownership the Arsenal Direct inbox, responding to customers and helping to assist with their queries
- Assist our supporters – you will provide support on resolving popular customer queries including tracking orders, lost orders, exchanges, complaints, bulk orders, member discounts, Stadium Tour queries and any special requests
- Collaborate with our wider teams – you’ll proactively communicate with our supporter services team, warehouse and third parties such as couriers, to resolve requests and queries in a professional and timely manner
- Track performance – you will attentively update documents and trackers to oversee and monitor our customer service activity and performance
- Provide suggestions and solutions – you’ll use your innovative mindset to put forward suggestions and ideas to reduce customer queries and improve overall customer satisfaction going forward
What We Are Looking For
- Customer service expertise – you have a passion for delivering amazing experiences for our supporters and customers with substantial experience within a customer focused environment
- Customer first approach – you\’re equipped with a customer centric mindset and driven to provide exceptional service
- Best-in-class communicator – you are a confident communicator and uphold strong written communication skills with the ability to work under pressure whilst maintaining high standards of quality and accuracy
- Courageous team player – you passionately collaborate with a wide range of colleagues and develop and maintain impactful relationships
- IT expertise – you are a fast learner with intermediate experience in using Microsoft Office as well as adaptability to use multiple internal and external systems
Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme – please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Application Closing Date – Friday 18th July 2025
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Good luck! #J-18808-Ljbffr
E-commerce Customer Service Executive employer: Arsenal F.C
Contact Detail:
Arsenal F.C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Customer Service Executive
✨Tip Number 1
Familiarise yourself with Arsenal's history and values. Understanding the club's heritage will not only help you connect with supporters but also demonstrate your passion for the role during any interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling common queries related to orders and merchandise. Being able to provide quick and effective solutions will set you apart as a candidate.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've successfully collaborated with teams in previous roles. This will highlight your ability to work well under pressure and maintain high standards.
✨Tip Number 4
Research the tools and systems commonly used in e-commerce customer service. Familiarity with platforms like Microsoft Office and other customer management systems can give you an edge in the application process.
We think you need these skills to ace E-commerce Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the E-commerce Customer Service Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples from your past experiences that demonstrate your customer-first approach and problem-solving skills.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or e-commerce. Use bullet points to clearly outline your achievements and responsibilities, focusing on metrics that showcase your success in improving customer satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Arsenal F.C
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role's requirements.
✨Demonstrate Strong Communication Skills
Since the role involves responding to customer queries via email, it's crucial to showcase your written communication skills. Prepare to discuss how you handle difficult conversations and ensure clarity in your responses.
✨Highlight Your Team Collaboration Experience
The job requires working closely with various departments. Be ready to share instances where you successfully collaborated with others to resolve issues or improve processes, demonstrating your ability to be a courageous team player.
✨Prepare for Common Customer Queries
Familiarise yourself with common customer service scenarios related to e-commerce, such as tracking orders and handling complaints. This preparation will help you answer questions confidently and show that you're proactive about understanding the role.
