Business Analyst - Wigan

ArrowXL is looking for a Business Analyst to join our team - working 50% from home and 50% from our Wigan office. You’ll be empowered to make a real impact delivering change and engaging with stakeholders. You’ll be responsible for supporting and managing change using Business Analyst and Project Management techniques - whether that’s system enhancements or process improvements. This includes gathering requirements, analysing customer needs, and ensuring successful implementation from start to finish. You’ll be an assured stakeholder manager, working closely with senior leaders across the business to support and guide them through change initiatives.

What will the role involve?

• Scope and analyse customer needs to define clear requirements for BAU changes and projects.
• Coordinate internal and external resources and manage project plans to ensure successful execution.
• Track milestones, budgets, and timelines, managing scope changes through the agreed change control process.
• Own changes through to implementation, including patch and release management.
• Facilitate workshops and updates across all levels of the business, including exec-level stakeholders.
• Ensure all changes follow governance processes and escalate issues to the Technical Delivery Manager or business sponsor as needed.
• Liaise with technology partners and support services to ensure smooth delivery and resolution.
• Perform configuration activities and provide technical user support directly or via external support.
• Develop and maintain system documentation, configuration records, and user self-service materials.
• Define and maintain system/application roadmaps in collaboration with the Enterprise Architect.
• Ensure effective system monitoring, license management, and data governance.
• Maintain information security controls and compliance.
• Manage workload, priorities, and personal development through the company’s performance process.

What are we looking for in our Business Analyst?

• Comfortable working under pressure in a fast-paced, changing environment.
• Flexible and able to meet tight deadlines while adapting to evolving business needs.
• Strong communicator with the ability to influence and engage stakeholders at all levels.
• Practical and solutions-focused, with a common-sense approach to problem-solving.
• Technically capable and process-oriented, with a high level of numerical accuracy and attention to detail.
• A collaborative team player who’s equally confident working independently.
• Skilled in capturing requirements and delivering system change.
• Experienced in administering systems/applications and applying change and continuous improvement methodologies.
• Strong facilitation skills, with a grasp of logistics and 24/7 operations.
• Knowledge of business processes and working practices, with a focus on governance and compliance.
• Able to develop and maintain system documentation and user support materials.
• Holds a full UK driving licence.

What’s in it for you? What are the benefits?

At ArrowXL, we’re always striving to make the world of delivery a better place. When you join us, you’ll receive a comprehensive salary and benefits package - but more than that, you’ll become part of an organisation that values collaboration, innovation, and personal growth.

• Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service
• Holiday Buy Scheme – Buy up to 5 additional days
• Competitive Pension Plan options – Plus company contributions
• Private Medical Insurance – via Bupa
• Life Insurance – Company funded 2x basic salary life cover from day one
• Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets, fashion discounts and technology discounts, plus many more savings

How to Apply

It’s quick and easy to apply online - just have your up-to-date CV ready and follow the step-by-step application process. We’re excited to hear from you!

At ArrowXL, we’re proud to be an equal opportunity employer. We’re committed to creating an inclusive workplace where everyone can thrive, regardless of background. If you're invited to interview and need any adjustments during the process, please let us know - we’ll do everything we can to make your experience smooth and positive.

We’re a business built on championing strong values. These guide everything we do - from how we deliver to how we support our people.

Ready to make an impact? Apply now and take the next step in your career with ArrowXL!