General Manager - Worcester

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Job Introduction

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery , we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large , heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

Please be aware that all roles at ArrowXL are subject to a mandatory criminal record DBS check.

Main Responsibilities

• Overall responsibility for our Worcester hub and associated outbases, including resourcing, health, safety and environment, legal / regulatory compliance and service delivery.
• Leading and inspiring a team consisting of warehouse, transport and support colleagues, with an overall headcount of c300 heads.
• Supporting our people to deliver great results, including driving engagement, managing performance and people development.
• Cultivating a positive working environment and embedding our values.
• Leading, supporting, and coaching managers to lead their teams effectively.
• Leading and supporting collaboration with service partners and sub-contractors to ensure compliance and exceptional service delivery.
• Collaborating with other departments and key stakeholders to share learnings and best practice.
• Maintaining a safe working environment for all ArrowXL employees and visitors, cultivating a culture of safety across your areas of responsibility.
• Delivering service, improving efficiency, and meeting or exceeding KPI’s.
• Identifying, managing, and driving operational change projects to meet future/projected business needs.
• Identifying improvement opportunities and delivering positive change.
• Maximising profitability for the site and identifying / implementing cost saving initiatives.

The Ideal Candidate

The successful candidate for the role will have the following skills and experiences:

• Strong operational background with experience of leading large teams (200+) in either a warehouse or transport environment, preferably both.
• Proven experience, that can be quantified through application and interview of operating in a senior management role.
• Be results driven and commercially minded.
• Experience of managing budgets and costs.
• Project / change management experience, including successful execution of major initiatives.
• Experience of managing a range of stakeholders.
• Be in a daily commutable distance to the main hub (Worcester).
• There will be occasions where you will be expected to work outside of standard working weekly hours and days, such as evenings, nights and Saturdays to ensure coverage and monitor activity.

Personal Attributes

• Ability to motivate and inspire large teams, including geographically dispersed teams.
• Exceptional interpersonal and communication skills.
• Ability to interpret and summarise complex data to drive effective decision making.
• Ability to think strategically whilst retaining a focus on detail and a hands-on approach.
• Prepared to challenge norms and tackle difficult conversations.

Advantageous

• Manager CPC qualification and experience as a nominated Transport Manager.
• IOSH and NEBOSH qualifications.
• Contract management experience.
• TU experience.

Benefits and Rewards

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home.
• Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service.
• Holiday Buy Scheme – Buy up to 5 additional days.
• Enhanced Pension Plan options – Company enhanced contributions of up to a 6% match.
• Private Medical Insurance – via AXA.
• Life Insurance – Company funded 2x basic salary life cover from day one.
• Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills.
• Employee Assistance Programme – Free 24/7 confidential wellbeing support.
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies.
• Staff Discount – 25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items.
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios.
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts.
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme.
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition.
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition.
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts.
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys ), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan ) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis ), plus many more savings.

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