General Manager in Enfield

Make sure to apply with all the requested information, as laid out in the job overview below.

£70-80k plus car allowance, day shifts 5 days a week

Are you an experienced operational leader who thrives on running large, fast‑moving environments with high standards? Do you enjoy bringing teams together, improving processes, and building a strong, positive workplace culture? Can you drive strategic change, deliver commercial results, and ensure every part of the operation runs safely and compliantly?

ArrowXL is looking for a General Manager for our Enfield depot, where you’ll be empowered to make a real impact within our 2‑person home delivery operation, in a supportive, collaborative environment where continuous improvement is encouraged.

In this role, you will lead the full operation of our Enfield hub and its outbases, ensuring exceptional service, a safe and compliant environment, and consistently high standards across warehouse, transport, and support teams. You’ll lead and develop large operational teams, embed a positive culture, and partner with internal and external stakeholders to strengthen collaboration, share best practice, and drive continual improvement. You will take ownership of budgets, efficiency, and site profitability while identifying opportunities for operational change and delivering projects that support future business needs. You’ll coach managers, challenge old ways of working, and maintain the flexibility to support the operation outside standard hours when required.

What will the role involve?

• Overall responsibility for our Enfield hub and associated outbases, including resourcing, health, safety and environment, legal/regulatory compliance, and service delivery.
• Leading and inspiring large operational teams across warehouse, transport, and support functions, ensuring strong engagement and high performance.
• Supporting our people to deliver great results by driving engagement, managing performance, and developing talent.
• Cultivating a positive working environment and embedding our company values.
• Leading, supporting, and coaching managers to lead their teams effectively.
• Leading and supporting collaboration with service partners and sub‑contractors to ensure compliance and exceptional service delivery.
• Collaborating with other departments and key stakeholders to share learnings and best practice.
• Maintaining a safe working environment for all ArrowXL employees and visitors, and cultivating a culture of safety across all areas of responsibility.
• Delivering service excellence, improving efficiency, and meeting or exceeding KPIs.
• Identifying, managing, and driving operational change projects to meet future and projected business needs.
• Identifying improvement opportunities and delivering positive change.
• Maximising site profitability and identifying/implementing cost‑saving initiatives.

What are we looking for in our General Manager?

• Strong operational background with excellent stakeholder management skills, and experience leading large teams in a warehouse or transport environment - ideally both.
• Proven experience operating in a senior management role, ideally gained within warehouse, transport, or 2‑person home delivery operations.
• Results‑driven and commercially minded, with experience managing budgets and controlling costs.
• Project and change management experience, including successful delivery of major initiatives.
• Ability to motivate and inspire large, diverse, and geographically dispersed teams.
• Able to think strategically while maintaining strong attention to detail and a hands‑on approach, with the ability to interpret and summarise complex data to support effective decision‑making.
• Manager CPC (preferred), along with IOSH/NEBOSH qualifications and experience working in unionised environments.

What’s in it for you? What are the benefits?

At ArrowXL, we’re always striving to make the world of delivery a better place. When you join us, you’ll receive a comprehensive salary and benefits package - but more than that, you’ll become part of an organisation that values collaboration, innovation, and personal growth.

Some of the benefits of working with us include:

• Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service.
• Holiday Buy Scheme – Buy up to 5 additional days.
• Competitive Pension Plan options – Plus company contributions.
• Private Medical Insurance – via Bupa.
• Life Insurance – Company funded 2x basic salary life cover from day one.
• Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills.
• Employee Assistance Programme – Free 24/7 confidential wellbeing support.
• Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies.
• Staff Discount at Very (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items).
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios.
• Cycle to work scheme – In partnership with Halfords, the ArrowXL C2W scheme offers great benefits and discounts.
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme.
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition.
• CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition.
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts.
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings.