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- Tasks: Support clients with queries and ensure outstanding service throughout the delivery process.
- Company: Join ArrowXL, the UK's top Two-Person Home Delivery provider, dedicated to community support.
- Benefits: Enjoy hybrid working, 34 days annual leave, private medical insurance, and discounts on gym memberships.
- Why this job: Be part of a passionate team that values client relationships and offers growth opportunities.
- Qualifications: Enthusiastic, self-motivated individuals with client support experience and excellent communication skills are ideal.
- Other info: This is a 6-month fixed-term contract with potential for development and recognition rewards.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!
The ArrowXL culture thrives on six core values:
ArrowXL is excited to announce that we are currently recruiting for a Client Services Advisor (6-month Fixed Term Contract) to join our team.
Our Client Support Team is passionate, knowledgeable, and focused on supporting our clients with a wide range of queries. They know how to ask the right questions and always strive to deliver solutions and flexibility. Our clients are at the heart of all we do at ArrowXL, and your empathetic communication skills will ensure every person receives outstanding service with each interaction.
So, what are you waiting for? now!
Your duties will include:
- Supporting your portfolio of clients with the aim of delivering our strategic vision to aid business development.
- Building relationships with clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion.
- Reporting and monitoring Key Performance indicators for your clients to identify and resolve root cause and trends for any failures.
- Working with client queries over the telephone and via email.
- Being attentive to our clients’ needs and ensuring you provide quick updates/responses to requests.
- Working with the network to resolve any challenges that have led to a failed delivery.
- Visiting clients, on occasion.
The Ideal Candidate
If you are enthusiastic, friendly and have a passion to deliver great Customer Service then we would love to hear from you. It would also be ideal if you had the following:
- Experience of working in a client support role.
- We need you to be enthusiastic and friendly, with a passion for “going the extra mile”.
- You must be self-motivated, able to work on your own initiative and determined to achieve high standard for our clients.
- A confident approach to challenging situations.
- Confident presenting to a senior audience including our Exec team for Monthly reviews.
- Excellent standards of communication; both written and verbal.
Benefits and Rewards
In addition to a competitive salary, you’ll receive many excellent additional benefits including:
- Hybrid Working Options – opportunity to work from both the office and from the comfort of your own home
- Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service
- Holiday Buy Scheme – Buy up to 5 additional days
- Comprehensive Pension Plan options – including company contributions
- Private Medical Insurance – via AXA
- Life Insurance – Company funded 2x basic salary life cover from day one
- Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
- Employee Assistance Programme – Free 24/7 confidential wellbeing support
- Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
- Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
- Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
- Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
- Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
- Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
- CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
- Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
- Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings
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Client Services Advisor (6 employer: ArrowXL
Contact Detail:
ArrowXL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advisor (6
✨Tip Number 1
Familiarise yourself with ArrowXL's core values and culture. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs. This shows that you’re not just looking for a job, but are genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully handled client queries or resolved issues. Highlighting your problem-solving skills and ability to build relationships will resonate well with the hiring team.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Since the role requires excellent verbal and written communication, consider role-playing scenarios where you handle challenging client situations to showcase your confidence and empathy.
✨Tip Number 4
Network with current or former employees of ArrowXL on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, and they might even offer tips on how to stand out during the application process.
We think you need these skills to ace Client Services Advisor (6
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Services Advisor position. Tailor your application to highlight relevant experiences that align with these duties.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your CV and cover letter reflect your verbal and written communication abilities. Provide examples of how you've successfully handled client queries in the past.
Highlight Relevant Experience: If you have experience in a client support role, make sure to detail this in your application. Use specific examples to demonstrate how you’ve built relationships with clients and resolved challenges.
Express Enthusiasm: Convey your passion for customer service in your application. Use positive language to express your eagerness to contribute to ArrowXL's mission of delivering outstanding service and going the extra mile for clients.
How to prepare for a job interview at ArrowXL
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. ArrowXL values a friendly and empathetic approach, so share examples of how you've gone the extra mile for clients in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved client issues. Highlight your ability to identify root causes and implement effective solutions, as this is crucial for the Client Services Advisor role.
✨Familiarise Yourself with Key Performance Indicators
Understand the importance of KPIs in client support. Be ready to talk about how you have monitored and reported on performance metrics in past positions, and how you can apply this knowledge at ArrowXL.
✨Practice Confident Communication
Since you'll be presenting to senior audiences, practice articulating your thoughts clearly and confidently. Prepare to discuss how you handle challenging situations and communicate effectively with clients and colleagues alike.
