Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch support through various channels and manage customer interactions.
- Company: Join a dynamic team focused on collaboration and innovation.
- Benefits: Enjoy 34 days annual leave, private medical insurance, and discounts on brands you love.
- Why this job: Make a real difference in customer service while growing your skills.
- Qualifications: Experience in a service-focused environment and a professional phone manner.
- Other info: Great opportunities for progression and fun departmental incentives await you!
The predicted salary is between 28800 - 43200 £ per year.
The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership.
The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below.
Service Delivery and Contact Handling
- Manage inbound contact via phone, live chat, social channels, CRM cases and email
- Ensure accurate and timely updates within CRM systems
- Log, manage and update cases within CRM system
- Investigate order progress, exceptions, or service-related queries
Administrative and Operational Support
- Complete ad hoc administrative tasks aligned with service delivery
- Support process updates, data accuracy, and documentation requirements
Quality and Continuous Improvement
- Adhere to defined service standards, SLA’s and quality expectations
- Participate in training, cross-skilling, and knowledge sharing initiatives
- Support the ongoing adoption of new tools, automation, new processes and AI-enabled solutions
Experience and Skills
- Experience in a service-focused or contact centre environment
- Professional and confident telephone manner
- Delivers a consistently polite, professional, and empathetic service experience
- Adapts positively to change and supports new ways of working
When you join us, you’ll receive a comprehensive salary and benefits package - but more than that, you’ll become part of an organisation that values collaboration, innovation, and personal growth.
Benefits Include:
- Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service
- Holiday Buy Scheme – Buy up to 5 additional days
- Competitive Pension Plan options – Plus company contributions
- Private Medical Insurance – via Bupa
- Life Insurance – Company funded 2x basic salary life cover from day one
- Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
- Employee Assistance Programme – Free 24/7 confidential wellbeing support
- Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
- Staff Discount – 25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items
- Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
- Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
- Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
- Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
- CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
- Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
- Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings
Service Delivery Advisor in Wigan employer: ArrowXL by JP Home
Contact Detail:
ArrowXL by JP Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Advisor in Wigan
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your skills! Prepare examples from your past experiences that highlight your service delivery expertise. Be ready to discuss how you've handled customer interactions and resolved issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Delivery Advisor in Wigan
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Advisor role. Highlight your experience in service-focused environments and how you can deliver high-quality support, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves managing inbound and outbound communications, it’s crucial to demonstrate your professional and confident telephone manner. Use examples from your past experiences to show how you’ve effectively communicated with clients or customers.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at ArrowXL by JP Home
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Delivery Advisor role. Familiarise yourself with the key responsibilities like managing inbound and outbound communications, case management, and administrative tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Service Delivery Advisor, effective communication is crucial. During the interview, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully handled customer interactions or resolved issues to highlight your professional and empathetic telephone manner.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple enquiries at once. Prepare by thinking of relevant examples from your previous roles that showcase your problem-solving skills and adaptability.
✨Emphasise Your Flexibility and Team Spirit
The job may require you to adapt to changing circumstances and support new processes. Highlight your willingness to embrace change and collaborate with others. Share instances where you've worked effectively in a team or taken on additional responsibilities to support service excellence.