IT Delivery Analyst in Wigan

ArrowXL is looking for an IT Delivery Analyst to join our team - working 50% from home and 50% from our Wigan office. You’ll be empowered to make a real impact within a supportive and collaborative environment. You’ll be responsible for delivering IT changes - whether that’s system enhancements or process improvements. This includes gathering requirements, analysing customer needs, and ensuring successful implementation from start to finish. You’ll be an assured stakeholder manager, working closely with senior leaders across the business to support and guide them through change initiatives.

What will the role involve?

• Scope and analyse customer needs to define clear requirements for BAU changes and projects.
• Coordinate internal and external resources and manage project plans to ensure successful execution.
• Track milestones, budgets, and timelines, managing scope changes through the agreed change control process.
• Own changes through to implementation, including patch and release management.
• Facilitate workshops and updates across all levels of the business, including exec-level stakeholders.
• Ensure all changes follow governance processes and escape issues to the Technical Delivery Manager or business sponsor as needed.
• Liaise with technology partners and support services to ensure smooth delivery and resolution.
• Perform configuration activities and provide technical user support directly or via external support.
• Develop and maintain system documentation, configuration records, and user self-service materials.
• Define and maintain system/application roadmaps in collaboration with the Enterprise Architect.
• Ensure effective system monitoring, license management, and data governance.
• Maintain information security controls and compliance.
• Manage workload, priorities, and personal development through the company’s performance process.

What are we looking for in our IT Delivery Analyst?

• Comfortable working under pressure in a fast-paced, changing environment.
• Flexible and able to meet tight deadlines while adapting to evolving business needs.
• Strong communicator with the ability to influence and engage stakeholders at all levels.
• Practical and solutions-focused, with a common-sense approach to problem-solving.
• Technically capable and process-oriented, with a high level of numerical accuracy and attention to detail.
• A collaborative team player who’s equally confident working independently.
• Skilled in capturing requirements and delivering system change.
• Experienced in administering systems/applications and applying change and continuous improvement methodologies.
• Strong facilitation skills, with a grasp of logistics and 24/7 operations.
• Knowledge of business processes and working practices, with a focus on governance and compliance.
• Able to develop and maintain system documentation and user support materials.
• Holds a full UK driving licence.

What’s in it for you? What are the benefits?

At ArrowXL, we’re always striving to make the world of delivery a better place. When you join us, you’ll receive a great salary and a comprehensive benefits package — but more than that, you’ll become part of an ambitious organisation that values collaboration, innovation, and personal growth.

• Hybrid Working – Enjoy the flexibility of working from home and the office.
• Generous Annual Leave – 34 days (including bank holidays), increasing with service.
• Holiday Buy Scheme – Purchase up to 5 extra days off.
• Pension Plan – Plus company contributions.
• Private Medical Insurance – Comprehensive cover through AXA.
• Life Insurance – 2x your basic salary, from day one.
• Medicash – Cashback on everyday healthcare expenses.
• 24/7 Wellbeing Support – Free, confidential Employee Assistance Programme.
• Career Growth – Technical training and leadership development academies.
• Staff Discount – 25% off fashion and home at Very.co.uk, plus 15% off furniture, tech, and more.
• Gym Discounts – Save up to 25% at 3,700+ gyms and fitness centres.
• Cycle to Work Scheme – Great savings through Evans Cycles.
• Long Service Awards – Celebrating your milestones with meaningful rewards.
• Recognition Programmes – Monthly awards with vouchers and Hall of Fame shoutouts.
• Team Incentives – Fun competitions, seasonal rewards, and surprise gifts.
• Retail Discounts – Big savings at top supermarkets, fashion, and tech retailers.