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- Tasks: Deliver top-notch support through various channels and manage client interactions.
- Company: Join a dynamic team focused on service excellence in Wigan.
- Benefits: Enjoy 34 days annual leave, competitive pension, and health insurance.
- Other info: Great progression opportunities and exciting employee discounts await you!
- Why this job: Make a real difference by providing exceptional service and support.
- Qualifications: Experience in customer service and a professional telephone manner.
The predicted salary is between 12 - 15 £ per hour.
The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership.
The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below.
Service Delivery and Contact Handling
- Manage inbound contact via phone, live chat, social channels, CRM cases and email
- Ensure accurate and timely updates within CRM systems
- Log, manage and update cases within CRM system
- Investigate order progress, exceptions, or service-related queries
Administrative and Operational Support
- Complete ad hoc administrative tasks aligned with service delivery
- Support process updates, data accuracy, and documentation requirements
Quality and Continuous Improvement
- Adhere to defined service standards, SLA’s and quality expectations
- Participate in training, cross-skilling, and knowledge sharing initiatives
- Support the ongoing adoption of new tools, automation, new processes and AI-enabled solutions
Experience
- Experience in a service-focused or contact centre environment
- Professional and confident telephone manner
- Delivers a consistently polite, professional, and empathetic service experience
- Adapts positively to change and supports new ways of working
Benefits
- Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service
- Competitive Pension Plan options – Plus company contributions
- Life Insurance – Company funded 2x basic salary life cover from day one
- Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
- Employee Assistance Programme – Free 24/7 confidential wellbeing support
- Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
- Staff Discount – 25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items
- Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
- Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
- Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
- Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
- CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
- Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
- Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings
Service Delivery Consultant employer: ArrowXL by JP Home
Contact Detail:
ArrowXL by JP Home Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Consultant
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of client interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about the opportunity. Don’t miss out!
We think you need these skills to ace Service Delivery Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Consultant role. Highlight your experience in service-focused environments and how you can deliver high-quality support, just like we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves managing inbound and outbound communications, it’s crucial to demonstrate your professional and confident telephone manner. Use examples in your application that showcase your ability to communicate effectively across various channels.
Emphasise Flexibility and Adaptability: We value adaptability, so make sure to mention any experiences where you've successfully adapted to change or supported new processes. This will show us that you're ready to embrace the dynamic nature of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at ArrowXL by JP Home
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Delivery Consultant role. Familiarise yourself with the key responsibilities like managing inbound and outbound communications, case management, and service excellence. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client and customer interactions, be prepared to showcase your professional and confident telephone manner. Practice answering common interview questions out loud, focusing on clarity and empathy in your responses. This will help you convey your ability to deliver a polite and professional service experience.
✨Prepare for Flexibility Questions
Given that the job may require you to adapt to changing circumstances, think about examples from your past where you've successfully handled change. Be ready to discuss how you can support new processes or tools, as well as your willingness to take on additional duties when needed.
✨Highlight Your Experience
If you have experience in a service-focused or contact centre environment, make sure to highlight it during the interview. Share specific examples of how you've resolved enquiries efficiently and contributed to service excellence. This will help the interviewer see how your background aligns with their expectations.