At a Glance
- Tasks: Deliver top-notch support through various channels and manage customer enquiries efficiently.
- Company: Join a dynamic team in a fast-paced service environment.
- Benefits: Enjoy 34 days annual leave, competitive pension, and discounts on gym memberships and retail.
- Other info: Opportunities for progression and recognition through awards and incentives.
- Why this job: Make a real difference while developing your skills in a supportive atmosphere.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 20000 - 25000 € per year.
Part-time hours available, Monday to Saturday. The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership.
The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities. This role profile is an overview of the remit of your job role, responsibilities, and accountabilities. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below. If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career.
What will the role involve?
- Manage inbound contact via phone, live chat, social channels, CRM cases and email
- Make outbound contact where required to resolve enquiries, provide updates, or prevent escalation
- Take end-to-end ownership of enquiries through to resolution
- Ensure accurate and timely updates within CRM systems
- Deliver clear, consistent communication to both clients and customers
- Log, manage and update cases within CRM system
- Investigate order progress, exceptions, or service-related queries
- Liaise with internal teams where required to achieve resolution
- Escalate issues appropriately in line with tiered escalation pathways
- Complete ad hoc administrative tasks aligned with service delivery
- Support process updates, data accuracy, and documentation requirements
- Contribute to maintaining accurate records and system integrity
- Assist with operational reporting or updates where required
- Adhere to defined service standards, SLA’s and quality expectations
- Identify repeat issues or process gaps and escalate improvement opportunities
- Participate in training, cross-skilling, and knowledge sharing initiatives
- Support the ongoing adoption of new tools, automation, new processes and AI-enabled solutions
What are we looking for?
- Experience in a service-focused or contact centre environment
- Ability to manage multi-channel communications confidently, including both inbound and outbound
- Strong written communication skills with the ability to produce clear, concise and professional responses
- Professional and confident telephone manner
- Ability to handle sensitive or escalated conversations calmly and respectfully
- Good problem-solving skills with a structured approach to investigation
- Good organisational and time management skills
- Comfortable adapting to new systems, processes and technology
- Ability to manage multiple priorities in a fast-paced environment
- Delivers a consistently polite, professional, and empathetic service experience
- Communicates clearly and respectfully across all channels
- Demonstrates patience and active listening, particularly in complex or sensitive interactions
- Maintains composure under pressure and during high-demand periods
- Adapts positively to change and supports new ways of working
- Works collaboratively and shares knowledge openly
- Maintains high standards of accuracy and attention to detail
- Acts with integrity and accountability at all times
- Represents the organisation professionally in all client and customer interactions
Some of the benefits of working with us include:
- Annual Leave – 34 days entitlement (including statutory bank holidays) which increases with service
- Competitive Pension Plan options – Plus company contributions
- Life Insurance – Company funded 2x basic salary life cover from day one
- Medicash – An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
- Employee Assistance Programme – Free 24/7 confidential wellbeing support
- Progression and Development Opportunities – Department specific technical training and Internal Management Development Academies
- Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
- Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
- Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
- Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
- Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
- CEO Award of the month – Winners receive £100 voucher, certificate and Hall of fame recognition
- Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
- Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings
Service Centre Advisor in Manchester employer: ArrowXL by JP Home
As a Service Centre Advisor in Wigan, you will join a dynamic team that prioritises service excellence and employee well-being. With generous benefits including 34 days of annual leave, competitive pension plans, and extensive development opportunities, our collaborative work culture fosters growth and recognition. Enjoy unique perks such as retail discounts and a supportive environment that values your contributions while you make a meaningful impact in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Advisor in Manchester
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since the role involves managing multi-channel communications, try role-playing with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues, as this will demonstrate your ability to handle sensitive or escalated conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team.
We think you need these skills to ace Service Centre Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about delivering high-quality support, make sure your written application reflects your strong communication skills. Use clear and concise language to demonstrate how you can handle both inbound and outbound communications effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your experience in service-focused environments. Mention specific examples that showcase your problem-solving skills and ability to manage multiple priorities.
Be Professional Yet Personable:While professionalism is key, don’t forget to let your personality shine through! We want to see your friendly and empathetic side, especially since you'll be dealing with clients and customers. A touch of warmth can go a long way.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at ArrowXL by JP Home
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Centre Advisor role. Familiarise yourself with the responsibilities like managing inbound and outbound communications, case management, and delivering high-quality support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client and customer interaction, be prepared to demonstrate your strong written and verbal communication skills. Practice articulating your thoughts clearly and concisely, and think of examples where you've successfully handled sensitive conversations or resolved issues effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of past experiences where you managed multiple priorities or dealt with escalated issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your skills.
✨Emphasise Your Adaptability
The job requires adapting to new systems and processes, so be ready to discuss how you've successfully navigated change in previous roles. Share specific examples of how you've embraced new tools or methods, and express your enthusiasm for continuous improvement and learning in a fast-paced environment.
