General Manager - Enfield

ArrowXL is looking for a General Manager for our Enfield depot, where you’ll be empowered to make a real impact within our 2-person home delivery operation, in a supportive, collaborative environment where continuous improvement is encouraged. In this role, you will lead the full operation of our Enfield hub and its outbases, ensuring exceptional service, a safe and compliant environment, and consistently high standards across warehouse, transport, and support teams.

You’ll lead and develop large operational teams, embed a positive culture, and partner with internal and external stakeholders to strengthen collaboration, share best practice, and drive continual improvement. You will take ownership of budgets, efficiency, and site profitability while identifying opportunities for operational change and delivering projects that support future business needs. You’ll coach managers, challenge old ways of working, and maintain the flexibility to support the operation outside standard hours when required.

What will the role involve?

• Overall responsibility for our Enfield hub and associated outbases, including resourcing, health, safety and environment, legal/regulatory compliance, and service delivery.
• Leading and inspiring large operational teams across warehouse, transport, and support functions, ensuring strong engagement and high performance.
• Supporting our people to deliver great results by driving engagement, managing performance, and developing talent.
• Cultivating a positive working environment and embedding our company values.
• Leading, supporting, and coaching managers to lead their teams effectively.
• Leading and supporting collaboration with service partners and sub-contractors to ensure compliance and exceptional service delivery.
• Collaborating with other departments and key stakeholders to share learnings and best practice.
• Maintaining a safe working environment for all ArrowXL employees and visitors, and cultivating a culture of safety across all areas of responsibility.
• Delivering service excellence, improving efficiency, and meeting or exceeding KPIs.
• Identifying, managing, and driving operational change projects to meet future and projected business needs.
• Identifying improvement opportunities and delivering positive change.
• Maximising site profitability and identifying/implementing cost-saving initiatives.

What are we looking for in our General Manager?

• Strong operational background with excellent stakeholder management skills, and experience leading large teams in a warehouse or transport environment - ideally both.
• Proven experience operating in a senior management role, ideally gained within warehouse, transport, or 2-person home delivery operations.
• Results-driven and commercially minded, with experience managing budgets and controlling costs.
• Project and change management experience, including successful delivery of major initiatives.
• Ability to motivate and inspire large, diverse, and geographically dispersed teams.
• Able to think strategically while maintaining strong attention to detail and a hands-on approach, with the ability to interpret and summarise complex data to support effective decision-making.
• Manager CPC (preferred), along with IOSH/NEBOSH qualifications and experience working in unionised environments.

Whats in it for you? What are the benefits?

At ArrowXL, we’re always striving to make the world of delivery a better place. When you join us, you’ll receive a comprehensive salary and benefits package - but more than that, you’ll become part of an organisation that values collaboration, innovation, and personal growth.

Annual Leave 34 days entitlement (including statutory).