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- Tasks: Provide hands-on and remote tech support for users, enhancing system performance and user experience.
- Company: Join a global tech organisation known for innovation and modern workplace technology.
- Benefits: Generous holiday allowance, private medical benefits, and excellent career progression opportunities.
- Why this job: Be part of a friendly, international team making a real impact in tech support.
- Qualifications: Degree in Computer Science or equivalent experience with strong technical support skills.
- Other info: Enjoy a dynamic work environment with a focus on automation and AI tools.
The predicted salary is between 36000 - 60000 £ per year.
We're working with a global, technology-driven organisation that supports professional customers worldwide and is known for its strong focus on innovation, AI, and modern workplace technology. This is a great opportunity to join a collaborative, international IT support team, providing high-quality technical support while helping to improve system performance, automation, and user experience.
The role involves delivering hands-on and remote technical support for end users, proactively monitoring device health, and helping to streamline support processes using automation and AI tools.
What you’ll be doing:
- Providing in-person and remote support for laptops, operating systems, applications, printers, and mobile devices
- Proactively monitoring laptop health
- Supporting onboarding and offboarding processes
- Using automation to reduce repetitive tasks
- Responsibly using AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles
- Delivering excellent customer service and user education
What we’re looking for:
- Degree in Computer Science or equivalent experience (3+ years in technical support)
- Strong experience with Windows and macOS, Office 365
- Hardware and software installation and troubleshooting experience
- Active Directory knowledge
- Awareness of ITIL practices
- Strong communication, problem-solving, and organisational skills
What’s on offer:
- Generous holiday allowance with the option to buy more days
- Private medical benefits, health screening, and wellbeing programmes
- Pension scheme and life assurance
- Employee share schemes and travel support
- Electric vehicle scheme and optional dental cover
- Family-friendly policies and employee assistance programme
- Paid time to support charities and causes you care about
- Excellent learning, development, and career progression opportunities
If you’re passionate about end-user support, modern IT environments, and working as part of a friendly, global team, this could be a great next step.
Technical Support Analyst employer: Arrows
Contact Detail:
Arrows Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend tech meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical support expertise. This could be a great conversation starter during interviews and shows you're proactive about your career.
✨Tip Number 3
Prepare for those interviews! Research common technical support scenarios and practice your responses. Be ready to demonstrate your problem-solving skills and how you handle customer service situations.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up in the process. Plus, it’s super easy!
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, macOS, and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your technical support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about end-user support and how you can contribute to our innovative team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for those who can think on their feet and use automation and AI tools effectively to streamline processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arrows
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and Office 365. Be ready to discuss your experience with hardware and software installation, as well as troubleshooting techniques. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky support issues in the past. Think about specific situations where you used your problem-solving abilities to resolve a customer’s issue or improve a process. This will demonstrate your capability to handle real-world challenges.
✨Communicate Clearly and Effectively
Since this role involves delivering excellent customer service, practice explaining technical concepts in simple terms. During the interview, focus on clear communication and active listening. This will show that you can effectively educate users and collaborate with your team.
✨Familiarise Yourself with Automation and AI Tools
Given the emphasis on using automation and AI in this role, be prepared to discuss any relevant tools or experiences you have. If you’ve used any specific software to streamline processes or triage tickets, make sure to highlight that. It’ll show you’re aligned with the company’s innovative approach.
