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- Tasks: Provide hands-on and remote tech support for users, enhancing system performance and user experience.
- Company: Join a global tech organisation known for innovation and modern workplace technology.
- Benefits: Generous holiday allowance, private medical benefits, and excellent career progression opportunities.
- Why this job: Be part of a friendly, international team making a real impact in IT support.
- Qualifications: Degree in Computer Science or equivalent experience with strong tech support skills.
- Other info: Enjoy a hybrid work model and the chance to use cutting-edge AI tools.
The predicted salary is between 120000 - 200000 £ per year.
Base pay range: Technical Support Specialist II - Desktop support - paying up to £160 Inside IR35 - London (Hybrid) - part time - 3x a week in office.
We are working with a global, technology-driven organisation that supports professional customers worldwide and is known for its strong focus on innovation, AI, and modern workplace technology. This is a great opportunity to join a collaborative, international IT support team, providing high-quality technical support while helping to improve system performance, automation, and user experience.
The role: You will deliver hands-on and remote technical support for end users, proactively monitor device health, and help streamline support processes using automation and AI tools.
What you will be doing:
- Providing in-person and remote support for laptops, operating systems, applications, printers, and mobile devices.
- Proactively monitoring laptop health.
- Supporting onboarding and offboarding processes.
- Using automation to reduce repetitive tasks.
- Responsibly using AI tools to triage tickets, draft updates, summarise logs, and maintain knowledge articles.
- Delivering excellent customer service and user education.
What we are looking for:
- Degree in Computer Science or equivalent experience (3+ years in technical support).
- Strong experience with Windows and macOS, Office 365.
- Hardware and software installation and troubleshooting experience.
- Active Directory knowledge.
- Awareness of ITIL practices.
- Strong communication, problem-solving, and organisational skills.
What’s on offer:
- Generous holiday allowance with the option to buy more days.
- Private medical benefits, health screening, and wellbeing programmes.
- Pension scheme and life assurance.
- Employee share schemes and travel support.
- Electric vehicle scheme and optional dental cover.
- Family-friendly policies and employee assistance programme.
- Paid time to support charities and causes you care about.
- Excellent learning, development, and career progression opportunities.
If you are passionate about end-user support, modern IT environments, and working as part of a friendly, global team, this could be a great next step.
Technical Support Analyst in London employer: Arrows
Contact Detail:
Arrows Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company you're eyeing, especially in the IT support team. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! During interviews, be ready to share specific examples of how you've used automation or AI tools in your previous roles. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical support scenarios and how you'd handle them. Think about your approach to troubleshooting and customer service – they want to see your thought process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows, macOS, and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your technical support background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about end-user support and how you can contribute to our innovative team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We’re looking for those who can think on their feet and use automation and AI tools to streamline processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Arrows
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, and Office 365. Be ready to discuss your experience with hardware and software installation, as well as troubleshooting techniques. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced and how you resolved them, especially using automation or AI tools. This will demonstrate your ability to think critically and improve processes.
✨Communicate Clearly and Effectively
Since this role involves delivering excellent customer service, practice explaining complex technical concepts in simple terms. Good communication is key, so be ready to show how you can educate users and keep them informed throughout the support process.
✨Understand the Company Culture
Research the organisation's focus on innovation and collaboration. Be prepared to discuss how you align with their values and how you can contribute to a friendly, global team. Showing that you understand their mission will set you apart from other candidates.
