At a Glance
- Tasks: Build strong relationships with customers and manage their queries effectively.
- Company: Join Arrow, a leader in innovative IT solutions and a supportive work environment.
- Benefits: Enjoy 25 days of annual leave, private healthcare, and professional development opportunities.
- Other info: Flat structure with excellent career growth potential in the IT sector.
- Why this job: Make a real impact by helping businesses grow and succeed in a dynamic market.
- Qualifications: Self-motivated, proactive, and capable of building rapport with customers.
The predicted salary is between 30000 - 40000 £ per year.
ABOUT THE ROLE
The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and being able to position products from Arrow’s line card within their business to help develop and grow the account.
The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors. This is an office-based role but there will be an opportunity to go out and meet partners where required.
WHAT WILL YOU DO:
- Managing the quoting process for some of our Strategic accounts.
- Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts.
- Managing and maintaining the pipeline for opportunities within defined criteria and accounts base.
- Assist and support your accounts on queries.
- Develop and maintain working relationships with vendor personnel.
- To meet margin/revenue targets.
- To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set.
WHO YOU ARE:
- Self-motivated with a hardworking and proactive approach.
- Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base.
- Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally.
- Capable of having a high-level understanding of the Arrow product portfolio (training will be given).
- A confident self-starter and strong team player.
- Ability to cope under pressure and prioritise work accordingly.
- Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member.
- Sound business acumen and ability to understand and interact with the customer.
- Competent in standard Microsoft Office applications.
Competencies
- Accountability – Holds self and others accountable to meet commitments
- Collaborates – Builds partnerships and works collaboratively with others
- Drives Results – Consistently achieves results, takes on new opportunities and tough challenges
- Customer Focus – Builds strong customer relationships and delivers customer solutions
- Innovation – Creates new and better ways for the organisation to be more successful
Hours of Work
The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch.
What We Offer:
- Supportive work environment with flat structures.
- Professional and personal development opportunities.
- An opportunity to build your career in IT.
- 25 days of Annual Leave.
- Private healthcare and other benefits.
WHO WE ARE:
Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market. Arrow is an equal opportunity employer and is committed to creating a diverse working environment by providing equal employment opportunity for all qualified persons.
Customer Success Manager employer: Arrow
Arrow Enterprise Computing Solutions is an exceptional employer, offering a supportive work environment with flat structures that foster collaboration and innovation. Employees benefit from professional and personal development opportunities, 25 days of annual leave, and private healthcare, all while working in a dynamic market that encourages growth and career advancement. Located in Newmarket, the company provides a unique chance to build strong relationships with partners and vendors, making it an ideal place for those seeking meaningful and rewarding employment in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Understand their customer base and think about how you can contribute to their success. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a better chance of being noticed by our hiring team. So, get your application in and let’s make it happen!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Know Your Audience:Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the role of Customer Success Manager. Show us that you get what we're about!
Be Yourself:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your experiences and how they’ve shaped your approach to customer success. Authenticity goes a long way!
Highlight Relevant Experience:Make sure to showcase any previous experience that aligns with the responsibilities of the role. Whether it’s managing accounts or building relationships, give us examples that demonstrate your skills and achievements.
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows us that you pay attention to detail and care about making a great first impression. And remember, apply through our website for the best chance!
How to prepare for a job interview at Arrow
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand how to build strong relationships and what it means to provide excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Research Arrow's Product Portfolio
Familiarise yourself with Arrow's product offerings and how they can benefit customers. Being able to discuss specific products and their applications during the interview will show that you're proactive and ready to hit the ground running.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Customer Success Manager. Prepare examples from your past experiences where you've successfully built relationships or resolved customer issues. This will help you illustrate your skills and approach effectively.
✨Show Your Team Spirit
Since collaboration is key in this role, be ready to talk about how you work with others. Share examples of how you've collaborated with colleagues or partners in the past to achieve results. This will highlight your ability to work well in a team environment.
