Service Delivery Advisor in Wigan

Service Centre Advisor (Wigan)
30 hour part-time contracts available across the week.
The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership.
The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities.
This role profile is an overview of the remit of your job role, responsibilities, and accountabilities. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below.
Please note that any offer of employment will be subject to the successful completion of pre-employment checks, including a satisfactory DBS check where required for the role.
Please note that this is a hybrid role. However, during your training period, you will be required to attend on-site until training has been successfully completed and signed off.
What will the role involve?
Service Delivery and Contact Handling
Manage inbound contact via phone, live chat, social channels, CRM cases and email
Make outbound contact where required to resolve enquiries, provide updates, or prevent escalation
Take end-to-end ownership of enquiries through to resolution
Ensure accurate and timely updates within CRM systems
Deliver clear, consistent communication to both clients and customers
Case Management and Resolution
Log, manage and update cases within CRM system
Investigate order progress, exceptions, or service-related queries...