At a Glance
- Tasks: Deliver top-notch support through various communication channels and manage customer enquiries.
- Company: Join a dynamic team in Wigan focused on service excellence.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Other info: Opportunity for growth and development in your career.
- Why this job: Make a real difference in a fast-paced, collaborative setting.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 € per hour.
Part-time various part-time contracts available, Monday to Saturday. The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership.
The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities. This role profile is an overview of the remit of your job role, responsibilities, and accountabilities. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below.
If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career.
What will the role involve?
- Service Delivery and Contact Handling
- Manage inbound contact via phone, live chat, social channels, CRM cases and email
Service Centre Advisor - Wigan employer: Arrow XL
As a Service Centre Advisor in Wigan, you will join a dynamic team that prioritises service excellence and employee development. Our collaborative work culture fosters growth through ongoing training and flexible part-time contracts, allowing you to balance your professional and personal life while making a meaningful impact on customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Advisor - Wigan
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during your interview.
✨Tip Number 2
Practice your communication skills! Since the role involves managing inbound and outbound contact, be ready to demonstrate your ability to handle various channels like phone and live chat. We recommend doing mock interviews with friends or family.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you've resolved issues efficiently. This will help you stand out as someone who can deliver high-quality support, just like they’re looking for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Centre Advisor - Wigan
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Centre Advisor role. Highlight your experience in managing inbound and outbound communications, as well as any relevant customer service skills that align with our expectations.
Showcase Your Communication Skills:Since this role involves a lot of client and customer interactions, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would handle enquiries efficiently.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples in your application where you've successfully resolved issues or managed cases effectively. This will show us that you’re ready to support service excellence.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arrow XL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Advisor. Familiarise yourself with the key tasks like managing inbound and outbound communications, and how to handle enquiries efficiently. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client and customer interactions, be prepared to showcase your communication skills. Think of examples where you've effectively managed conversations or resolved issues. Practising common interview questions can help you articulate your thoughts clearly.
✨Demonstrate Problem-Solving Abilities
Service excellence is all about resolving issues efficiently. Prepare some scenarios from your past experiences where you successfully handled a challenging situation. Highlight your proactive approach and how you took ownership of the resolution process.
✨Be Ready for Flexibility Questions
Given that the role may require flexibility in duties, be ready to discuss how you adapt to changing circumstances. Share examples of times when you’ve had to step outside your usual responsibilities and how you managed that transition smoothly.
