Warehouse First Line Manager (AM Shift) - Enfield

40 hours per week, on a 5/7 Rota

Working hours: 07:00 - 15:30

£17.34 per hour

In addition, you will also get these great benefits:

• Annual Leave Entitlement – 31 days' entitlement (including statutory bank holidays) which increases with service!
• Holiday Buy Scheme – Buy up to 5 additional days
• Comprehensive Pension Plan – including ArrowXL company contributions
• Life Insurance – Company-funded 2x basic salary life cover from day one
• Enhanced maternity, paternity, adoption and shared parental leave
• Long Service Awards – Awarded for every 5 years’ service
• Employee of the Month Incentives – Local winners across the country, plus an overall winner chosen by the CEO
• Progression and Development Opportunities – Investment into your career path via our award-winning Training Academy
• Up to 25% Staff Discount at www.very.co.uk
• Retail Discounts – Huge discount savings across retailers and restaurants, including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more!
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, bootcamps and fitness studios
• Cycle to Work Scheme – In partnership with Evans Cycles, the Arrow XL C2W scheme offers great benefits and discounts

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community.

We store and deliver large, heavy and bulky items in pristine condition – items that typically need two attentive people to handle. Quite often, these items need to be installed for our customers, which we also do!

ArrowXL is now recruiting for a Warehouse First Line Manager to join our busy Warehouse team in Enfield. Leading a team of hardworking Warehouse Operatives, you will be responsible for the smooth operation of our Warehouse function on the Night Shift, ensuring our delivery crews are loaded to deliver the best service to all our customers.

Dealing with items such as refrigerators, televisions, and indoor and outdoor furniture requires hard work and dedication. By choosing to be part of our Warehouse team, you will be welcomed into the ArrowXL family.

Reporting to the Warehouse Shift Manager, tasks will include:

• Efficient resource planning and cost control whilst always ensuring the operation is both effective and compliant.
• Leading a team of highly skilled warehouse operatives to coordinate all aspects of the day-to-day offload, put away and pick and load processes (which includes responsibility for stock quality and integrity).
• The resourcing, development, and management of all colleagues within your team, ensuring that our operatives are fully trained and that we retain great people.
• Making prompt decisions that protect customer service and our delivery schedule, while remaining commercially focused.
• Leading on-site resources (colleagues and equipment) to ensure we have everything required in the right place at the right time not only to meet, but also flex, to our customers' changing needs.

People Management:

• Communicates clearly so that all direct reports and any team members are aware of their objectives and the standards required, ensuring that these are aligned to both functional and broader business objectives.
• Defines and manages day-to-day activities, being clear about priorities to ensure that deadlines are met.
• Accountable for ensuring the quality of the work at the ‘Professional’ level and the performance of their team members, where applicable.
• Role model positive behaviour, which is in keeping with our values, recognising good/excellent performance whilst being clear and transparent about areas of underperformance concerning direct line reports and their teams, where applicable.
• Provide clear advice and direction on how to change and bring about improvements where these need to be made.
• Proactively resolve conflict amongst team members quickly and fairly, manage any poor conduct and/or behaviour in keeping with AXL policy and procedure and manage attendance amongst team members in keeping with AXL policy and procedure.
• Engage and build open and honest professional and positive relationships with team members, fellow colleagues, peers and cross-functional stakeholders.

The Ideal Candidate:

• Experience in managing teams within a customer-focused and fast-paced warehouse environment.
• Knowledge and experience dealing with first-line people management issues (absence, performance, and investigations).
• Good working knowledge of Microsoft Systems, as this role uses various Microsoft packages, including Outlook, Word and Excel.
• Ability to read and utilise Management Information to identify areas of improvement and drive change.
• Ability to read and interpret financial data to manage and improve resource costs.
• Strong people skills – able to influence, coach and develop.
• Knowledge of JDA WMS is an advantage.