At a Glance
- Tasks: Deliver top-notch support through various communication channels and manage customer enquiries.
- Company: Join a dynamic team in Wigan focused on service excellence.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Other info: Opportunity to grow in a fast-paced, collaborative setting.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Part-time 30 hours per week, 5x 6 hour shifts, Monday to Saturday.
The Service Delivery Advisor is responsible for delivering high-quality support across both client and customer interactions. Operating within a blended service model, this manages inbound and outbound communications across multiple channels, ensuring enquiries are resolved efficiently, consistently and with clear end-to-end ownership.
The role supports service excellence through proactive communication, effective case management, and the efficient handling of operational and administrative tasks aligned with business priorities.
This role profile is an overview of the remit of your job role, responsibilities, and accountabilities. It may be changed from time to time to incorporate changing circumstances, and you may be required to be flexible and perform other duties as required which may be at the same level as your home role or below.
If you’re ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career.
What will the role involve?
- Service Delivery and Contact Handling
- Manage inbound contact via phone, live chat, social channels, CRM cases and email
Service Centre Advisor - Wigan employer: Arrow XL
As a Service Centre Advisor in Wigan, you will join a dynamic team that prioritises service excellence and employee development. Our supportive work culture fosters collaboration and innovation, offering flexible hours and opportunities for growth within the company. With a focus on high-quality customer interactions, you will play a vital role in making a meaningful impact while enjoying the benefits of a part-time schedule that fits your lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Advisor - Wigan
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during your interview.
✨Tip Number 2
Practice your communication skills! Since the role involves managing inbound and outbound communications, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be proactive! Prepare questions to ask during your interview that show you're genuinely interested in the role and how you can contribute to service excellence.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, applying through our website gives you a better chance of standing out!
We think you need these skills to ace Service Centre Advisor - Wigan
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Centre Advisor role. Highlight your experience in managing inbound and outbound communications, as well as any relevant customer service skills that align with our expectations.
Showcase Your Communication Skills:Since this role involves a lot of client and customer interactions, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would handle enquiries efficiently.
Highlight Problem-Solving Abilities:We love candidates who can think on their feet! Share examples in your application where you've effectively resolved issues or managed cases. This will show us that you’re ready to support service excellence.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Arrow XL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Centre Advisor. Familiarise yourself with the key tasks like managing inbound and outbound communications, and think about how your past experiences align with these duties.
✨Showcase Your Communication Skills
Since this role involves a lot of client and customer interactions, be prepared to demonstrate your communication skills. Think of examples where you've effectively resolved enquiries or managed cases, and be ready to discuss them during the interview.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to service delivery. Practice responding to scenarios where you need to handle multiple channels of communication or resolve a difficult customer issue. This will show your problem-solving abilities.
✨Emphasise Flexibility and Teamwork
The job requires flexibility and collaboration, so highlight your ability to adapt to changing circumstances and work well within a team. Share examples of how you've successfully worked with others to achieve common goals in a fast-paced environment.
