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- Tasks: Support clients with queries and ensure outstanding service throughout the delivery process.
- Company: Join ArrowXL, the UK's top Two-Person Home Delivery provider, committed to community and excellence.
- Benefits: Enjoy hybrid working, 34 days annual leave, private medical insurance, and discounts on gym memberships and retail.
- Why this job: Be part of a passionate team that values innovation, respect, and personal development while making a real impact.
- Qualifications: Ideal candidates are enthusiastic, self-motivated, and have experience in client support with excellent communication skills.
- Other info: This is a 6-month fixed-term contract with opportunities for progression and recognition through awards.
The predicted salary is between 24000 - 36000 £ per year.
ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!The ArrowXL culture thrives on six core values:Innovative I Safe I Respectful I Excellent I Responsible I One TeamArrowXL is excited to announce that we are currently recruiting for a Client Services Advisor (6-month Fixed Term Contract) to join our team.Our Client Support Team is passionate, knowledgeable, and focused on supporting our clients with a wide range of queries. They know how to ask the right questions and always strive to deliver solutions and flexibility. Our clients are at the heart of all we do at ArrowXL, and your empathetic communication skills will ensure every person receives outstanding service with each interaction.So, what are you waiting for? Apply now!Your duties will include:Supporting your portfolio of clients with the aim of delivering our strategic vision to aid business development.Building relationships with clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion.Reporting and monitoring Key Performance indicators for your clients to identify and resolve root cause and trends for any failures.Working with client queries over the telephone and via email.Being attentive to our clients’ needs and ensuring you provide quick updates/responses to requests.Working with the network to resolve any challenges that have led to a failed delivery.Visiting clients, on occasion.The Ideal CandidateIf you are enthusiastic, friendly and have a passion to deliver great Customer Servicethen we would love to hear from you. It would also be ideal if you had the following:Experience of working in a client support role.We need you to be enthusiastic and friendly, with a passion for “going the extra mile”.You must be self-motivated, able to work on your own initiative and determined to achieve high standard for our clients.A confident approach to challenging situations.Confident presenting to a senior audience including our Exec team for Monthly reviews.Excellent standards of communication; both written and verbal.Benefits and RewardsIn addition to a competitive salary, you’ll receive many excellent additional benefits including:Hybrid Working Options –opportunity to work from both the office and from the comfort of your own homeAnnual Leave –34 days entitlement (including statutory bank holidays) which increases with serviceHoliday Buy Scheme –Buy up to 5 additional daysComprehensive Pension Plan options – including company contributionsPrivate Medical Insurance – via AXALife Insurance – Company funded 2x basic salary life cover from day oneMedicash– An easy-to-use health insurance package that provides cashback towards your everyday healthcare billsEmployee Assistance Programme – Free 24/7 confidential wellbeing supportProgression and Development Opportunities –Department specific technical training and Internal Management Development AcademiesStaff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studiosCycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discountsLong service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programmeEmployee of the month – Winners receive £25 voucher, certificate and Hall of fame recognitionCEO Award of the month– Winners receive £100 voucher, certificate and Hall of fame recognitionDepartmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic giftsRetail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings
Contact Details: Arrow XL
Tel: 000 000 0000
Contact: Danny Colbert
Email:
#J-18808-Ljbffr
Client Services Advisor (6-month FTC) employer: Arrow XL
Contact Detail:
Arrow XL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Advisor (6-month FTC)
✨Tip Number 1
Familiarise yourself with ArrowXL's core values: Innovative, Safe, Respectful, Excellent, Responsible, and One Team. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Prepare specific examples of how you've successfully handled client queries in the past. Highlight your problem-solving skills and ability to build relationships, as these are crucial for the Client Services Advisor role.
✨Tip Number 3
Research common challenges faced in client support roles, especially in delivery services. Being able to discuss these challenges and propose potential solutions will showcase your proactive approach and understanding of the industry.
✨Tip Number 4
Practice your communication skills, particularly in presenting information clearly and confidently. Since you'll be interacting with clients and possibly presenting to senior audiences, being articulate will set you apart from other candidates.
We think you need these skills to ace Client Services Advisor (6-month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client support roles. Emphasise your communication skills and any instances where you've gone the extra mile for customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with ArrowXL's core values and provide examples of how you've demonstrated these in previous roles.
Showcase Problem-Solving Skills: Include specific examples in your application that demonstrate your ability to handle challenging situations and resolve client queries effectively. This will show your potential employer that you can thrive in their environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Client Services Advisor.
How to prepare for a job interview at Arrow XL
✨Show Your Empathy
As a Client Services Advisor, your ability to connect with clients is crucial. During the interview, demonstrate your empathetic communication skills by sharing examples of how you've successfully handled client queries or resolved issues in the past.
✨Understand the Company Values
ArrowXL thrives on six core values: Innovative, Safe, Respectful, Excellent, Responsible, and One Team. Familiarise yourself with these values and think about how you can embody them in your role. Be prepared to discuss how these values resonate with your own work ethic.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you had to deal with challenging clients or delivery issues, and be ready to explain how you approached these challenges and what the outcomes were.
✨Highlight Your Initiative
The ideal candidate is self-motivated and able to work independently. Share instances where you took the initiative to improve processes or enhance client satisfaction. This will show your potential employer that you're proactive and dedicated to achieving high standards.
